IT Specialist

About This Role

Role Overview Salayel Hospitality is seeking a proactive and technically skilled IT Specialist to support and maintain the organization’s IT infrastructure across hospitality operations. The role ensures seamless system performance, data security, and technology support for hotel and serviced apartment environments, contributing to efficient daily operations and an enhanced guest experience.

Key Responsibilities

• Provide day-to-day IT support.
• Install, configure, and maintain hardware, software, servers, and networking equipment
• Troubleshoot system, network, POS, PMS, and application issues promptly
• Support hospitality systems such as PMS, POS, access control, CCTV, Wi-Fi, and telephony systems
• Ensure data security, backups, antivirus updates, and system compliance
• Monitor system performance and resolve downtime or connectivity issues
• Coordinate with external vendors and service providers for IT services and upgrades
• Maintain IT documentation, asset inventory, and SOPs
• Support new property openings, system upgrades, and technology rollouts
• Train staff on basic IT usage, cybersecurity awareness, and system best practices

Requirements & Qualifications

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field
• 2–5 years of IT support experience, preferably in hospitality or multi-site operations
• Strong knowledge of Windows OS, networking (LAN/WAN), servers, and hardware troubleshooting
• Experience with hospitality systems (PMS/POS) is highly preferred
• Basic knowledge of cybersecurity, backups, and data protection
• Ability to handle multiple locations and provide on-call support if required
• Strong problem-solving, communication, and documentation skills
• Experience in UAE hospitality environment is an advantage

What We Offer

• Competitive salary package
• Opportunity to work with a growing hospitality group in Abu Dhabi
• Exposure to multi-property IT operations and pre-opening projects
• Professional and collaborative work environment