IT Service Delivery Analyst
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
About the Role ------------------ You will deliver reliable first-line IT support, maintain a stable and secure infrastructure, and drive measurable improvements in IT service adoption across the business.
Key Skills for This Role
Full Job Posting
------------------
You will deliver reliable first-line IT support, maintain a stable and secure infrastructure, and drive measurable improvements in IT service adoption across the business.
This is a hands-on, people-facing role where your communication skills and technical expertise will make a direct impact every day.
------------------
- Provide first-line support for hardware, software, and network issues (laptops, desktops, mobile phones, printers, and peripherals)
- Troubleshoot and resolve issues related to Windows OS, MS Office, DNS, DHCP, and TCP/IP
- Manage and fulfill service requests through ITIL-aligned service management processes
- Maintain IT asset records and documentation with high accuracy
- Collaborate with internal teams to identify recurring issues and implement lasting fixes
- Support IT onboarding and drive user adoption of technology tools
- Continuously upskill to stay current with evolving technologies.
------------------
- Minimum 7 years of experience in IT support or service delivery
- Strong working knowledge of Windows environments, MS Office, and core networking protocols
- Experience with ITSM frameworks and tools (ITIL certification or practice knowledge required)
- Relevant certifications such as CCNA, MCP, MCSA, MCITP, or MCSE are highly preferred
- UAE work experience is essential
- Excellent communication and customer service skills
- Proven ability to manage multiple priorities under pressure with a detail-oriented mindset.
- Nice to Have
----------------
- Bachelor's degree in Computer Science, IT, Networking, or related field
- Arabic language skills
- Valid UAE driver's license
- Experience in F&B or Retail environments
- GCC, Egypt, or Morocco market experience
- Immediate availability
----------------
You'll be joining a team that values technical excellence, continuous learning, and genuine collaboration.
If you take pride in keeping things running, communicating clearly, and growing your skills, this is the role for you.
Apply now and help us build an IT experience our teams can rely on.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Qureos
Business Development Manager
Dubai, UAE
Job Overview Qureos is seeking a motivated and results-driven Business Development Manager to join our dynamic team in Dubai, United Arab Emirates . This is a full-time position ideal for a proactive individual with a pa
Business Development Manager
Dubai, UAE
Job Overview Qureos is seeking a proactive and results-driven Business Development Manager to join our dynamic team in Dubai, United Arab Emirates . This is a full-time position for a strategic thinker with a passion for
Business Development Manager
Dubai, UAE
Job Overview Qureos is seeking a dynamic and results-driven Business Development Manager to join our growing team. This is a full-time position based in our vibrant office in Dubai, United Arab Emirates . The ideal candi
Business Development Manager - Test
Dubai, UAE
Job Overview Qureos, an innovative AI-powered talent matching platform, is seeking a dynamic and results-driven Business Development Manager to join our team in Dubai, United Arab Emirates . This is a full-time position
Admissions & Registration Manager
Riyadh, KSA
The Admissions & Registration Manager oversees the full student lifecycle from application to graduation, combining admissions leadership with registrar responsibilities. The role ensures accurate, fair, and compliant ha
Founding Head of Marketing & Enrollment Growth
Riyadh, KSA
Role Overview The Head of Marketing is responsible for leading the development and implementation of the institution’s brand strategy and marketing plans to achieve enrolment targets, brand awareness, and overall busines
Chief Marketing Officer (Founding University Launch)
Riyadh, KSA
Role Overview The Chief Marketing Executive is responsible for leading the development and implementation of the institution’s brand strategy and marketing plans to achieve enrolment targets, brand awareness, and overall
Head of Family Integration and Development
Jiddah, KSA
ROLE OVERVIEW: To design, lead, and institutionalize a comprehensive learning and development ecosystem for family members across all stages — starting from school-age exposure, through university and early career develo
Business Development Manager
Dubai, UAE
Business Development Manager
Dubai, UAE
Business Development Manager
Dubai, UAE
Business Development Manager - Test
Dubai, UAE
Admissions & Registration Manager
Riyadh, KSA
Founding Head of Marketing & Enrollment Growth
Riyadh, KSA
Chief Marketing Officer (Founding University Launch)
Riyadh, KSA
Head of Family Integration and Development
Jiddah, KSA