IT Operations Specialist

Position Title: IT Operations Specialist Department: IT Department Reports To: Technical Delivery Manager Objectives Benefitfirst is seeking a skilled IT Operations Specialist to provide first-level support to Benefitfirst’s user community. This challenging opportunity will provide the right person with a rewarding opportunity for problem solving within a highly technical environment. Major Responsibilities  Provide On-site, remote control, phone and email support  Workstation support including hardware and software.  Contribute to the planning and implementation of new installs, moves, adds and changes of laptop, desktop and communication devices as needed  Maintain hardware and software inventories and documentation  Support audio/visual (projector, laptops, network, sound, etc…) in conference rooms  Review escalations from SOC Analysts to ensure accurate analysis and provide recommendations for resolution  Assist in maintaining the organization’s compliance posture: o Security Awareness Training o Vendor Management o Internal and External Auditing Skills  Experience supporting a variety of desktop systems and applications including Microsoft Windows and Office products, wireless, VOIP, LAN/WAN, VPN & Internet technology  Excellent written and verbal communication skills with an emphasis on customer service, along with strong analytical skills and attention to detail  Proven experience and/or an ability to interact with users for all levels of technical inquiries  Ability to effectively prioritize and execute tasks and meet deadlines in a fast-paced environment  Demonstrated ability to work effectively both independently and take direction within a team environment  Experience with the following is plus: o Migrating to Microsoft 365 / Exchange Online o Cisco Unified Communications Manager o VMware vSphere o VMware Horizon (VDI) Working Conditions and Physical Requirements  Normal office environment  The ability to lift and transport objects such as computers, printers, etc. is required Education and Experience  Degree or Certificate from an accredited college in an Information Technology related field or 1-3 years equivalent work experience