IT Operations Manager

Line Management: Proven experience line managing an IT team, including performance management, coaching, and building coverage across a small team.

Strategic Oversight: Experience setting priorities, roadmaps, or an operating model for a small IT team, rather than only delivering tickets or projects yourself.

Project Planning & Management: Demonstrable experience planning and managing a portfolio of IT projects, including scope, timescales, risk, dependencies, and holding delivery to account.

Vendor Procurement: Experience owning vendor procurement and risk-assessment outcomes, including stakeholder management, contracts or renewals, and working with legal and procurement.

Security & Compliance: Working knowledge of IT security and compliance programmes such as SOC 2, Cyber Essentials, ISO 27001, and GDPR, with experience being accountable for controls or audit outcomes.

Service Management: Experience owning SLAs and KPIs for an IT support function and using those measures to improve the service.

Technical Credibility: Strong working knowledge of Google Workspace, Okta, Slack, Salesforce, Windows and Mac OS, and identity/endpoint environments, sufficient to oversee, challenge, and support the team.

Stakeholder Leadership: Excellent written and verbal communication, with the ability to influence across the business, manage senior stakeholders, and report clearly to leadership. Line management experience is essential.

£60,000 to £70,000 salary per annum

Performance bonus

25 days holiday + Duvet days

Free lunch in office

Cycle to work scheme

Pension

Private Medical Healthcare

Dental Plan

Discounted gym membership

Day off on your birthday

Perkbox - discounts and goodies on some of your favourite brands

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