IT Operations Lead
Skills
About This Role
• IT Operations Management
o Oversee IT infrastructure, including servers, networks, storage, backups and cloud systems.
o Manage IT assets, licensing and inventory across the organization.
o Coordinate system upgrades, patch management and preventive maintenance.
o Manage vendor relationships for hardware, software and service contracts.
• Team Leadership & Collaboration
o Supervise IT support and operations staff, providing guidance, task delegation and performance management.
o Lead incident management, root cause analysis and resolution of critical IT issues.
o Develop training plans and skill-building initiatives for IT operations staff.
o Lead regular operations reviews and status reporting to senior management.
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