IT Operations Coordinator

About The Company

Role Description

Core Scope

• Own and maintain the IT ticketing system (Jira, ServiceNow, or equivalent), ensuring all tickets are clearly prioritized, assigned, and resolved within defined SLAs — proactively escalating blockers and maintaining full visibility over team workloads.
• Take full ownership of IT administrative processes, including workflow coordination, structured documentation, action item tracking, and accountability across all deliverables.
• Manage procurement and expense workflows — submitting and tracking expense reports, coordinating equipment purchasing, maintaining organized filing of receipts and invoices, and monitoring IT inventory levels.
• Act as the primary coordination point between IT and other departments, ensuring requests are clearly understood, properly routed, and resolved without unnecessary friction.
• Monitor data quality and reporting accuracy across ticketing, inventory, and operational systems, maintaining a high bar for precision and consistency.
• Proactively identify inefficiencies in workflows, ticketing, and reporting processes, and lead the implementation of improvements to drive better outcomes over time.

Key Asks

• CAN-DO attitude and GTD (Get Things Done) mindset — you don't wait to be told, you drive outcomes.
• Relentlessly high standards: zero tolerance for incomplete records, inaccurate expense documentation, or tickets left unresolved past SLA.
• Act like an owner — anticipate needs before they become problems and take full accountability for the processes in your care.
• Enable the team by removing administrative friction; your impact is measured by how much more effective the people around you become.

Educational Qualifications & Experience

Minimum experience: 1 Year

Computer and Software Proficiency

• IT Ticketing Systems (Jira, ServiceNow, Zendesk, or similar)

• Advanced MS Office (Excel, Word)

• Expense and procurement management tools
• Inventory tracking and asset management systems
• Reporting and operational documentation platforms

Why Join Flow?

• Exciting growth opportunity: Be part of a fast-growing company shaping the future of residential living in the Middle East.
• Competitive compensation & benefits.
• A chance to make an impact: Help build a vibrant international community and redefine what it means to call Flow home.
• If you have the energy, talent, and work ethic to thrive in this role, we want to hear from you!
• Apply now and be part of Flow's success story!
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
• These tools assist our recruitment team but do not replace human judgment.
• Final hiring decisions are ultimately made by humans.
• If you would like more information about how your data is processed, please contact us.