IT Operations Analyst
Role Overview
McDougall Energy seeks an analytical, methodical IT Operations Analyst to support corporate solutions and mission-critical business operations.
The analyst collaborates with department stakeholders to identify, recommend, develop, implement, and support technology solutions across the organization.
Key Skills for This Role
Full Job Posting
About the opportunity
McDougall Energy seeks an analytical, methodical IT Operations Analyst to support corporate solutions and mission-critical business operations.
The analyst collaborates with department stakeholders to identify, recommend, develop, implement, and support technology solutions across the organization.
Responsibilities
- Prioritize and respond to support requests across channels, escalating based on service level agreements.
- Document support requests and resolutions in Freshservice; provide technical support, training, and guidance to users.
- Troubleshoot user-device hardware and software issues on-site and remotely, including issues on delivery trucks.
- Monitor IT systems, identify trends, and resolve problems; develop and implement improvements to systems and processes.
- Maintain smooth operation of IT infrastructure and applications, and collaborate across teams for service delivery.
- Coordinate vendor procurement of IT assets and services and participate in an on-call rotation.
Candidate qualifications
- College diploma or university degree in computer science, information technology, or a related field.
- Previous system administration and/or support experience in a medium-to-large enterprise environment.
- Proficiency in IT systems, networking, and applications; knowledge of operating systems and cloud services.
- Strong analytical and troubleshooting skills, and excellent verbal and written communication skills.
- Understanding of ITIL Incident and Change Management concepts.
- Experience imaging and deploying end-user devices using automated tools such as MDM.
- Motivation to stay current with technology and adapt to new tools and techniques.
- Valid G-Class driver’s license.
What the employer offers
- Career development through on-the-job training, professional courses, and peer learning.
- Salary listed as $65,000–$70,000; no compensation cadence is specified.
- Four weeks of paid vacation, employer-matched group RRSP, health and dental benefits, EAP, spending account, life and disability insurance, referral programs, and employee discounts.
About McDougall Energy
Canadian family-owned distributor of petroleum products and services.
Recognized as a Platinum Club member of Canada’s Best Managed Companies, retaining the designation since 2011.
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