IT Operations Analyst IV
Role Overview
Provides operational service and support for technology in an area of specialization.
Work may include environment management, maintenance, monitoring, performance and incident management, and production support.
Key Skills for This Role
Full Job Posting
Work location
- The posting identifies Toronto, Ontario, Canada as the work location.
Hours
- The posting lists 37.5 hours.
Pay details
- The listed base pay range is CAD $69,700 to $98,400; no pay cadence is stated.
Role overview
Provides operational service and support for technology in an area of specialization.
Work may include environment management, maintenance, monitoring, performance and incident management, and production support.
Customer and operational support
- Maintain application and system availability to service levels while minimizing operational risk.
- Coordinate packaging and releases, plan implementations, and support stable production environments.
- Identify and resolve production incidents and outages, communicate with clients, and escalate issues promptly.
- Research system issues, document work, and provide technical support for designated hardware, software, or applications.
- Support application requirements and address application, data, integration, security, performance, and integrity issues.
- Participate in infrastructure, technology deployment, and operational optimization projects.
- Implement approved changes with testing, stakeholder signoff, monitoring, and minimal business impact.
Infrastructure and resilience
- Some duties may include deploying servers, operating systems, middleware, or applications and maintaining infrastructure components.
- Support disaster recovery by assisting with plan definition or review and participating in testing.
- Monitor system lifecycles and performance metrics and assess optimization opportunities.
Description completeness
The supplied description ends after the incomplete text "Assist in," so remaining accountabilities or qualifications are unavailable.
Requirements
- Provide technical support for designated hardware, software, or applications, including on-call support as needed.
- Support application or system operations, production availability, incident management, and change implementation.
- Communicate effectively with clients and stakeholders during incidents, outages, and project work.
- Some duties may include deploying or maintaining servers, operating systems, middleware, and applications.
- Some duties may include disaster recovery planning support and participation in testing.
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