IT Onsite Support Technician
Role Overview
Provide hands-on first- and second-line IT support within a modern, Intune-managed corporate workplace.
Support end users, device enrollment, Microsoft Intune, Company Portal, Microsoft 365, application deployment, and hardware and software troubleshooting.
Provide meeting-room and collaboration support for Teams, video conferencing, displays, cameras, microphones, and connectivity.
The role is highly user-facing and requires a professional corporate support background.
Key Skills for This Role
Full Job Posting
Role Overview
Provide hands-on first- and second-line IT support within a modern, Intune-managed corporate workplace.
Support end users, device enrollment, Microsoft Intune, Company Portal, Microsoft 365, application deployment, and hardware and software troubleshooting.
Provide meeting-room and collaboration support for Teams, video conferencing, displays, cameras, microphones, and connectivity.
The role is highly user-facing and requires a professional corporate support background.
IT Support
- Support users with Windows laptops, desktops, peripherals, mobile devices, and meeting-room PCs.
- Resolve hardware, software, network connectivity, user-profile, authentication, password, MFA, and access issues.
- Support starters, leavers, device replacements, equipment refreshes, and endpoint preparation.
- Manage service desk incidents and requests with accurate documentation.
- Provide desk-side, remote, and walk-up support.
Microsoft Intune and Endpoint Management
- Enroll and re-enroll Windows devices into Microsoft Intune or Endpoint Manager.
- Configure devices during deployment and onboarding and verify Intune communication.
- Configure and troubleshoot Microsoft Company Portal and deploy approved applications.
- Check deployment status and troubleshoot failed or pending installations and updates.
- Initiate device synchronization and policy refreshes and verify policy application.
- Troubleshoot device compliance and Conditional Access issues.
- Verify configuration profiles, security policies, and application deployment status.
- Support device rebuilds, resets, re-enrolments, and replacement-device migrations.
- Escalate advanced Intune policy, configuration, or backend issues to the appropriate IT team or provider.
Microsoft 365 and Collaboration Systems
- Support Outlook, Teams, OneDrive, SharePoint, Microsoft Office applications, Exchange-related issues, and Entra ID authentication.
- Support Microsoft Teams Rooms and professional AV systems, including Crestron, Biamp, Cisco, and Poly equipment.
- Troubleshoot displays, cameras, microphones, video conferencing, and connectivity in meeting rooms and shared spaces.
Candidate Requirements
- Previous experience supporting users in a professional corporate environment is required.
- Strong practical understanding of Microsoft Intune and endpoint management is required.
- Strong technical skills and a professional, client-facing approach are required.
- Experience in a law firm or legal services environment is highly desirable.
About AVI-SPL
AVI-SPL is a digital enablement solutions provider focused on collaboration technology and managed services.
The company provides collaboration technology solutions intended to improve how people and organizations connect.
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