IT of Academic Support

Overview

Duties And Responsibilities

• Assist teaching and learning process with IT solutions.
• Assist the admissions, records, and registration procedures of the school.
• Monitor and maintain the school email system (Microsoft Office 365).
• RenWeb Support school users through a series of actions, to help set up systems or resolve issues.
• Provide daily support, including procedural documentation and relevant reports in RenWeb and Microsoft Office.
• Set up new users’ accounts, profiles and resolve with password issues.
• Prioritize and manage open cases effectively (Academics).
• Test and evaluate new technologies to meet school requirements (Academics).
• Provide recommendations to improve the organization’s IT systems.
• Support and communicate with parents and students to guide them through RENWEB usage (User Creation, Resetting Passwords, Viewing Student Information …etc.).
• Update the school SMS System and communicating with parents by sending announcements and notifications (Using the SMS System).
• Support online and in-class (on ground) teachers and students to improve academic success.
• Create, research and modify software applications to deliver state of the arc teaching and learning IT solutions.
• Support IT requirement in the health science simulation lab.
• Support scheduling & enter course requests.
• Enter elective courses based on parents’ selections.
• Provide curriculum department and teachers with customized reports from RENWEB.
• Configure and support administrating of MAP Tests.
• Configure and support administrating of STANFORD Tests.
• Manage and support School Website
• Other tasks as assigned by the Executive Director or other administrative staff, which is consistent with the general requirements and qualifications of the position

Qualifications

• Bachelor’s degree in Computer Science/Engineering (Master’s degree preferred).
• Minimum of 5 years’ experience in IT services.
• 3 years’ experience in K-12 IT support. (preferred)
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