IT Manager

Role overview

Team and corporate partnership

• Lead and develop a small cross-functional team through expectations, feedback, professional growth, accountability, collaboration, and workload management.
• Act as Ranger Design’s primary IT contact within Corporate IT; align local operations and projects with corporate standards, security policies, and roadmap priorities.
• Communicate progress, risks, and resource needs across the organization.

IT operations and projects

• Oversee network infrastructure, servers, cloud services, helpdesk operations, ERP reliability and integrations, and Salesforce CRM administration.
• Manage IT initiatives from planning through completion, including scope, timelines, budgets, stakeholders, vendors, and risks.
• Manage technology vendors, MSPs, contracts, and the IT budget; negotiate contracts and identify value and cost improvements.

Security and documentation

• Maintain security policies, access controls, endpoint protection, audit readiness, and regulatory and corporate compliance.
• Keep documentation, policies, procedures, and end-user training materials current and accessible.

Required qualifications

• 7+ years of progressive IT experience, including at least 3 years managing or leading a cross-functional IT team.
• Broad working knowledge of networking, infrastructure, end-user support, ERP, CRM, and development.
• Hands-on enterprise ERP experience in manufacturing or distribution; EPICOR or a comparable platform is accepted.
• Demonstrated end-to-end IT project management and ability to balance timelines, budgets, and priorities.
• Strong communication, collaboration, vendor partnership, and practical troubleshooting skills.
• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.

Preferred qualifications

• French and English bilingual ability, spoken and written, is strongly preferred for the Montreal work environment.
• Manufacturing, distribution, or industrial experience; Microsoft 365, Azure or cloud infrastructure familiarity; and Salesforce administration experience are preferred.
• IT security governance, multi-site or subsidiary IT experience, and relevant ITIL, PMP, Microsoft, Cisco, or Salesforce certifications are assets.

Work arrangement

• The description explicitly states that this is an on-site role.

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