IT Manager

Lead, schedule, and develop two help desk technicians—setting priorities, reviewing work quality, and expanding their technical capabilities

Establish and maintain response and resolution standards for the support queue

Partner with three data team technicians on shared infrastructure, system access, integrations, and reporting environments

Serve as the senior technical escalation point for the entire organization

Own the full user lifecycle across all core platforms—onboarding, role changes, and offboarding—with same-day turnaround for new hires and immediate access removal for departures

Administer company email and collaboration tools, including mailboxes, distribution groups, shared drives, licensing, and security settings

Manage user provisioning and permissions in Transport Pro and other line-of-business applications, working with operations leaders to ensure access aligns with role requirements

Oversee password, multi-factor authentication, and identity management while enforcing access control standards

Configure, monitor, and maintain routers, switches, firewalls, and wireless access points at headquarters and all branch locations

Manage internet and WAN circuits across the office footprint—carrier relationships, service escalations, bandwidth planning, and failover

Support VPN and remote access for branch and traveling users

Lead network buildouts for new office openings, relocations, and expansions

Administer the company phone system across headquarters and all branch offices—extensions, call routing, hunt groups, voicemail, and auto-attendant

Provision and reassign phone users as part of onboarding and offboarding; support headsets, softphones, and desk hardware

Manage telecom vendors, service escalations, number porting, and call quality across all sites

Manage the full workstation fleet of approximately 400 machines—standardized imaging, deployment, patching, refresh cycles, and secure disposal

Maintain asset inventory and lifecycle tracking for laptops, desktops, monitors, phones, printers, and peripherals

Handle hardware procurement and spare-stock planning to ensure new hires and replacements never wait on equipment

Own the help desk queue—triage, prioritization, resolution, and escalation—with clear, measured response standards

Document systems, configurations, and procedures to ensure knowledge resides with the company, not with individuals

Manage vendors and MSPs, contract renewals, and IT spend against budget

Plan and test backup, business continuity, and disaster recovery procedures

Drive endpoint security, patch compliance, and end-user security awareness in partnership with leadership

7+ years of progressive IT experience, including 3+ years leading technicians or managing multi-site environments

Proven ability to develop technical staff, delegate effectively, and maintain visibility into team performance

Experience supporting distributed offices and remote users across multiple locations

Excellent troubleshooting instincts with sound judgment about urgency and prioritization

Clear communicator who explains technical concepts to non-technical audiences effectively

Familiarity with AI tools and demonstrated ability to apply them to support, automation, or workflow improvements

Willingness to travel occasionally to branch offices as needed

Relevant certifications such as CCNA, Network+, Security+, or Microsoft/Google administrator credentials

Experience in freight, logistics, or other 24/7 operating environments

Familiarity with transportation management systems (Transport Pro or comparable platforms)

Knowledge of information security frameworks (TISAX, SOC 2, NIST CSF) or formal audit requirements

Conversational Spanish

All your information will be kept confidential according to EEO guidelines.