IT Manager
Skills
About This Role
Overview
- Your day to day
- Manage information technology systems, hardware and software applications to voco® Doha West Bay Suites IT standards.
- Oversee the development and implementation of a disaster recovery plan that ensures business continuity whilst minimizing losses associated with downtime.
- Undertake routine risk management and audit processes to ensure compliance by system users and compliance with voco® Doha West Bay Suites IT standards.
- Develop a troubleshooting guide and train key staff in IT systems and application use.
- Ensure all operating systems, licences and service agreements are kept up to date and that external vendors comply with agreed response times, SLA’s and budget.
- Monitors file server performance, back-ups and system performance in line with agreed standards.
- Manage system and firewall security and implement updates as required.
- Update IT policies and procedures in accordance with voco® Doha West Bay Suites IT standards and with regard to systems and process enhancements.
- Maintain user database and ensure user profiles are updated in accordance with personnel changes.
- Manage server, users and accounts in accordance with voco® Doha West Bay Suites IT standards.
- Develop and manage IT business process strategy to ensure future state requirements are planned for and implemented within agreed timeframes.
- Attend to system maintenance and breakdown requirements in a timely manner.
- Work closely with external providers to develop effective relationships are maintained and that service delivery is of a “best practice” standard.
- Identify opportunities to reduce IT related costs through managing processes in house.
- Prepare and submit IT management reports as required.
- Attend to guest related IT enquiries and provide assistance as required.
- Maintain and update the computer hardware asset register.
- Ensure all voco® Doha West Bay Suites policies are adhered to
- Maintain confidentiality at all times.
- Uphold high standards in professional conduct at all times including grooming, communications and general conduct.
- Attend to various IT related tasks as they arise from time to time as directed by the General Manager.
- Ensure all support licenses
Responsible Business
- Comply with and ensure adherence to all of the hotel’s policies and procedures
- Comply with all occupational health and safety policies and procedures
- Attend all schedule meetings
- Maintain a good working relationship with staff and colleagues throughout the hotel and sister properties
- Maintain in good working order all hotel property
- To maintain a positive and professional attitude at all times
People
- Liaise with senior management daily
- Ensure effective inter-department communication
- Maintain open communication with all operating departments to ensure user skills and knowledge is developed to a higher standard
General
- Communicate effectively with all other departments
- Be able to identify problems and implement solutions
- Attend meetings, training sessions and any other required meeting or training session.
- Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
- Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
- Maintain IT systems, hardware and software to reduce failure rates to zero.
- Achieve ‘good’ rating in internal IT audit with no ‘high risk’ issues.
- Manage vendors and suppliers with no budget overruns.
- Assigned projects are completed within designated timeframes
- Efficient communication platform is consistently maintained
- Maintains a professional and organized work environment
Education
- Formal qualifications in Information Technology i.e. Bachelor of Science majoring in Information Technology (or equivalent)
Experience
- Well developed computerized hotel systems skills including hardware and software applications.
- Previous experience within a hotel operations environment
Technical/ Skills
- High degree of competency in hotel PMS applications
- Competent Oral and Written English Communication Skills
- Strong organizational skills to manage multiple assignments and project management through to delivery.
- Personal Attributes
- ‘Can do’ attitude and a high level of energy
- Ability to prioritize tasks and meet the needs of internal customer
- Able to manage tasks simultaneously and work under pressure
- Adaptable and flexible to change
- Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
- We'll never know unless you hit the 'Apply' button.
- Start your journey with us today.
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