IT Manager

On-site | Abu Dhabi

IT Operations & Infrastructure

• Own and drive end-to-end IT operations across UAE and APAC offices
• Ensure high availability, performance, and reliability of IT systems and services
• Manage corporate IT infrastructure including networks (LAN/WAN/WiFi), end-user devices, audio/video, and internal systems
• Act as the primary escalation point for critical IT issues and incidents

End-User & Workplace Technology

• Oversee IT support (L1/L2/L3), including remote support for APAC teams
• Manage onboarding and offboarding processes across regions
• Ensure seamless operation of workplace tools (email, collaboration platforms, identity & access)
• Continuously improve end-user experience and IT service delivery

Driving AI, Automation, & Innovation

• Drive adoption of AI and automation across IT and business operations to improve efficiency and reduce manual work
• Continuously identify and implement innovative, AI-driven solutions to modernize systems and enhance overall performance

Security & Compliance

• Implement and enforce IT security policies and controls
• Manage endpoint security, access controls, and data protection practices
• Drive security awareness and best practices across the organization

Vendor & Asset Management

• Manage IT vendors, procurement, and licensing across regions
• Maintain hardware and software inventory and lifecycle management
• Optimize vendor performance, contracts, and IT spend

IT Governance & Processes

• Establish and maintain IT policies, standards, and procedures
• Implement and manage incident, problem, and change management processes
• Drive ITIL-aligned best practices and continuous improvement

Collaboration with Platform Engineering

• Partner with engineering teams on corporate tooling, access management, and operational needs
• Support internal systems and environments required for effective collaboration

Team Leadership

• Build, mentor, and lead a high-performing IT function
• Operate as a hands-on leader (player-coach), balancing execution with leadership
• Define and track SLAs, KPIs, and service quality standards

Required Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 7+ years of experience in IT operations / infrastructure, with leadership responsibility
• Proven experience in a hands-on IT leadership role within a fast-paced or scaling environment
• Experience managing multi-location IT environments (UAE + APAC preferred)
• Strong technical knowledge of:
• Networks, systems, and endpoint management
• identity & access management
• cybersecurity fundamentals

Preferred Qualifications

• Experience in a high-growth tech startup or scale-up environment
• Experience building or scaling IT functions from the ground up
• Strong familiarity with Google Workspace, macOS device management, and cloud-native environments
• Certifications such as ITIL, CISSP, or cloud certifications (AWS/Azure/GCP)
• Experience supporting distributed or multi-region teams
• Comfortable operating in fast-paced, evolving environments with minimal structure

Key Performance Indicators (KPIs)

• IT service uptime and system availability across UAE and APAC
• Incident response and resolution times (SLA adherence)
• End-user satisfaction and service quality
• Security compliance and incident prevention
• IT cost optimization and cost savings (e.g., vendor optimization, cloud/tooling efficiency)
• Vendor performance and contract effectiveness
• Efficiency of onboarding/offboarding and IT service delivery
• Team performance, capability development, and retention

What We Offer

• Opportunity to shape IT department in a fast-growing AI-driven company
• Exposure to cutting-edge technology environments and innovative use cases
• Collaborative, high-performance, and growth-oriented culture
• Competitive compensation, benefits, and career development opportunities