IT Manager

Overview

Why Join us?

• Be the founding IT team member of a first-of-its-kind premium fertility clinic in Saudi Arabia
• Broad hands-on exposure across infrastructure, systems, databases, and security
• Clear development path as the clinic scales and the IT function grows
• Work directly with clinical, operations, and marketing leadership

1. IT Support and End-User Services

• Provide responsive in-person and remote IT support to clinical and admin staff
• Set up and maintain laptops, desktops, mobile devices, and clinical workstations
• Administer the clinic's cloud productivity suite (Google Workspace) — user accounts, mailboxes, shared drives, and permissions
• Manage printers, scanners, meeting room AV, and general office IT
• Maintain an asset register and a simple ticketing log

2. Infrastructure and Network Support

• Support day-to-day operation of the clinic's on-premise IT infrastructure: servers, network, Wi-Fi, firewalls, and VPN
• Monitor network performance and escalate issues to vendors or senior partners where needed
• Support server patching, monitoring, and routine maintenance
• Support hybrid cloud backup routines and verify backups are running
• Manage UPS, server room environment, and physical IT assets

3. Data and Reporting

• Write SQL queries to extract data for management, clinical audit, and marketing reporting
• Support routine database administration tasks (user accounts, scheduled backups, basic checks) under guidance
• Maintain data integrity through routine validation and deduplication
• Help the team get the reports and dashboards they need

4. Security and Data Protection Support

• Follow and support PDPL-compliant handling of patient data across all systems
• Administer endpoint security, MFA, and password policies
• Support access reviews and joiner/leaver processes
• Support audit preparation for MoH, PDPL, and CAP accreditation
• Escalate security concerns promptly

5. Clinical and Operational Systems

• Provide first-line support for the Hospital Management System (HMS), patient portal, and CRM
• Manage user accounts and permissions across clinic systems
• Liaise with external vendors (HMS, CRM, lab interfaces, telemedicine platform) on day-to-day issues
• Document system configurations and common troubleshooting steps

6. ERP, Stock Management and Vendor Support

• Support the implementation of the clinic's ERP / stock management system, working alongside the appointed vendor implementation lead and the Operations and Finance teams on configuration, data setup, and user acceptance testing
• Administer the stock management system day-to-day once live: user accounts, SKU setup, supplier records, and workflow support
• Support lab and clinical teams with stock data queries and reporting
• Train end users on system workflows
• Act as day-to-day point of contact for IT vendors and SaaS providers
• Track licences and renewals; flag issues to the General Manager

Essential

• 3+ years in an IT support, service desk, or systems administration role
• Working knowledge of SQL — able to write joins, aggregations, and basic reporting queries
• Experience administering a cloud productivity suite (Google Workspace preferred)
• Hands-on experience with networking basics — Wi-Fi, switches, firewall rules, VPN
• Endpoint management across major desktop operating systems
• Experience supporting business-critical SaaS applications
• Understanding of data protection principles and basic access control
• Comfortable working directly with non-technical end users; clear communicator
• Willingness to learn and grow the role as the clinic scales
• Able to effectively communicate in Arabic and English

Desirable

• Experience in a healthcare, clinical, or regulated environment
• Familiarity with HMS / EMR systems and healthcare CRM platforms
• Experience with Power BI or other business intelligence and data visualisation tools
• Exposure to database administration tasks
• Experience with server or network administration
• Familiarity with PDPL, HIPAA, or equivalent health-data regulations