Regional IT Manager - GCC Region

Description

Regional IT Manager – GCC Region

• at
• Foster + Partners
• , you will lead the delivery of high-quality, user-focused IT support across our Middle East studios, combining hands-on technical expertise with people leadership.
• Based in Riyadh, you’ll act as a trusted partner to stakeholders, champion service excellence, and ensure a seamless digital workplace experience aligned with global standards—playing a pivotal role in shaping how our teams connect, collaborate and create.
• This role is ideal if you want to:
• Lead and shape IT support across multiple offices in a dynamic, international environment.
• Combine strategic service ownership with hands-on technical delivery.
• Build and mentor a high-performing support team.
• Drive service improvement using data, insight and user feedback.
• Partner with senior stakeholders and influence the regional IT experience.
• Be at the centre of a growing regional hub with real impact.
• What you will bring to the team:
• Proven experience leading regional or end-user IT support in a multi-site environment.
• Strong customer-first mindset with confidence supporting senior stakeholders and VIPs.
• Experience driving ITSM best practices, improving service performance and understanding of key processes including incident, change and asset management.
• Expertise in Windows 10/11, Microsoft 365, Teams, OneDrive and SharePoint and experience with endpoint management tools such as Intune and Autopilot.
• Solid 2nd line troubleshooting across hardware, OS, AV, and workplace technologies.
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and infrastructure environments.
• ITIL certification (or equivalent experience) is desirable.
• What we offer:
• We offer a benefits package designed to help you thrive professionally and personally.
• This includes private medical insurance for you and your family, life assurance and access to employee assistance programmes providing mental health and wellbeing support.
• To support you in building a meaningful career, the practice offers opportunities for continuous learning, and knowledge sharing and insights from experienced colleagues.
• If our designs spark your curiosity and you would like to contribute to solving complex challenges with local and global impact, we invite you to join our team.
• You’ll be challenged and inspired, collaborating on extraordinary projects in an environment designed to cultivate excellence.
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