IT Infrastructure & Network Analyst

Role Overview

Key Responsibilities

• Lead and manage the organization's IT infrastructure, including LAN, WAN, cloud, and on-premises environments.
• Support and maintain core application hosting services and enterprise connectivity.
• Manage infrastructure operations, including servers, virtualization platforms, storage, backups, networking, firewalls, telephony, internet services, Wi-Fi, and disaster recovery solutions.
• Monitor infrastructure performance, availability, and capacity to ensure optimal service delivery.
• Troubleshoot and resolve network issues, outages, and performance bottlenecks.
• Ensure infrastructure platforms remain secure, supported, and up to date through regular maintenance and upgrades.
• Maintain architecture documentation, asset inventories, configurations, and technical records.
• Identify infrastructure risks and vulnerabilities and implement appropriate mitigation measures.
• Support IT projects and initiatives by providing technical expertise and infrastructure solutions.
• Ensure infrastructure and technology solutions align with ISO 27001 standards and organizational security requirements.
• Produce regular reports and maintain accurate infrastructure and network architecture diagrams.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Relevant industry certifications such as MCSE, VMware, or equivalent.
• Fluent in English and Arabic (written and spoken).

Technical Expertise

• Strong hands-on experience with Microsoft technologies including Active Directory, DNS, DHCP, TCP/IP, Windows Server, and Domain Management.
• Microsoft 365 and Office 365 administration.
• Azure AD and cloud-based services.
• VMware virtualization technologies.
• Cisco networking solutions.
• Firewalls, VPNs, IPSEC technologies, and network security.
• Data center operations and enterprise infrastructure environments.
• Storage, backup, disaster recovery, and monitoring solutions.
• IP Telephony, MPLS, Internet VPN, and connectivity services.
• Information security controls and best practices.

Skills & Competencies

• Strong analytical and problem-solving abilities.
• Excellent troubleshooting and technical diagnostic skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Strong organizational skills and attention to detail.
• Customer-focused mindset with a proactive approach to service delivery.
• Excellent communication and stakeholder management skills.
• Collaborative team player with a flexible and solution-oriented attitude.
• Ability to handle confidential information with professionalism and discretion.

Experience

• Minimum 5 years of experience in IT Infrastructure and Networking roles.
• Experience working within enterprise-scale IT environments.
• Strong understanding of cloud services and hybrid infrastructure models.
• Proven experience supporting critical business systems and infrastructure operations.

Why Join Us?

• Opportunity to work with enterprise-grade technologies and modern cloud solutions.
• Collaborative and supportive work environment.
• Exposure to large-scale infrastructure projects and strategic IT initiatives.
• Career growth and professional development opportunities.