IT- Infrastructure Engineer

We are recruiting an IT Infrastructure Engineer to join our IT Infrastructure & Security team.

This is a hands-on generalist role covering endpoint management, Microsoft 365, identity, networking and infrastructure support. You will administer a range of core infrastructure platforms and act as the first IT infrastructure escalation point for the Service Desk.

Key responsibilities

Administering Microsoft 365, Intune and Entra ID, including Microsoft Teams and telephony

Managing patching and software deployment

Supporting Azure Virtual Desktop

Supporting network switching, wireless and firewall infrastructure

Diagnosing and resolving connectivity, performance and VPN issues

Carrying out routine network and firewall changes

Working closely with the Service Desk on escalated incidents, providing technical support and knowledge transfer

Triaging infrastructure alerts and incidents

Supporting Windows Server and Active Directory

Maintaining technical documentation and operational runbooks

Shift pattern Please note this role will operate on normal office hours (Mon-Fri 9am-5:30pm), and on call (evenings and weekends) 1 week in every 4.

Essential Experience

Proven experience in an infrastructure engineering or advanced 2nd/3rd line role

Strong Microsoft 365, Intune and Entra ID administration experience

Strong networking knowledge, including TCP/IP, DNS, DHCP, VLANs and VPNs, with the ability to troubleshoot complex connectivity issues

Experience with enterprise switching and firewall platforms

Experience supporting Windows desktop and server environments across on-premises and cloud-hosted infrastructure

Practical PowerShell scripting experience

A structured troubleshooting approach and the ability to see issues through to resolution

A security-conscious approach to infrastructure administration

Excellent written and verbal communication skills

Desirable experience

Cisco CCNA and/or Fortinet NSE4/FCP certification

VMware vSphere

Experience with enterprise security tooling and security best practices

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