IT infrastructure and System Administrator

Overview

Windows Server & Active Directory Administration

• Administer Windows Server environments including Active Directory, DNS, DHCP, and Group Policy.
• Manage user accounts, security groups, permissions, and domain policies.
• Enforce organizational security standards, access controls, and compliance requirements.

Server, Network & Storage Management

• Monitor, maintain, and troubleshoot servers, networks, and storage systems to ensure high availability.
• Manage file servers, shared folders, NTFS permissions, SAN/NAS storage, and backup repositories.
• Administer switches, routers, firewalls, VLANs, VPNs, and optimize infrastructure performance.

Backup & Disaster Recovery

• Manage enterprise backup operations, restore testing, and data protection strategies.
• Develop, document, and maintain disaster recovery procedures and business continuity plans.

Cloud & Microsoft 365 Administration

• Administer Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint.
• Manage Azure Active Directory identities, Conditional Access policies, MFA, and role-based access control.
• Ensure secure cloud access, compliance, and uninterrupted user productivity.

Device & Endpoint Management

• Manage endpoints using Microsoft Intune / Endpoint Manager.
• Install, configure, and maintain laptops, desktops, printers, scanners, and peripherals.
• Ensure reliable LAN and Wi-Fi connectivity across all endpoints.

Telephony & Printing Systems

• Administer Yeastar PBX systems and user configurations.
• Manage UniFlow printing systems, access permissions, and troubleshooting.
• Coordinate with vendors for printer maintenance and issue resolution.

It Procurement & Asset Management

• Handle end-to-end procurement of IT hardware, software, licenses, and services.
• Manage vendor quotations, negotiations, contracts, renewals, and SLAs.
• Maintain IT asset inventory, lifecycle management, and cost optimization initiatives.

Vendor & Third-Party Coordination

• Coordinate with vendors including Microsoft, Lenovo, Dell, ISPs, and service providers.
• Manage escalations, outage coordination, audits, and compliance reporting.

End-User Support & Training

• Provide Level 0–1 IT support for desktops, laptops, printers, and collaboration tools.
• Support Outlook, Teams, OneDrive, SharePoint, Visio, and video conferencing systems.
• Conduct user awareness sessions and proactive IT health monitoring.

Security & Compliance

• Monitor antivirus systems, endpoint protection, and threat mitigation activities.
• Ensure compliance with IT security policies, standards, and best practices.
• Recommend improvements related to IT security, infrastructure, and asset lifecycle management.

Domain & Email Administration

• Manage corporate domains and email platforms end-to-end using GoDaddy and Microsoft 365.
• Handle user provisioning/deprovisioning, password resets, and access management.
• Manage DNS records, domain renewals, and email security configurations including MX, SPF, DKIM, and DMARC.

Multi-Site It Support & Infrastructure Projects

• Support and manage IT operations across multiple office and residential locations.
• Design and implement enterprise-grade IT infrastructure including networking, Wi-Fi, CCTV, and smart systems.
• Build and maintain secure VLAN architectures for staff, guests, IoT devices, and surveillance systems.
• Manage internet connectivity, ISP coordination, redundancy planning, and infrastructure upgrades with minimal downtime.