IT Helpdesk Technician - KSA

About Populous

About the Role

• This role sits within our IT team.
• The Entry-Level IT Helpdesk Technician is the first point of contact for colleagues requiring technical assistance and plays a key role in ensuring the smooth day-to-day operation of IT services within the Riyadh office.
• **Key responsibilities include:*** Provide first-line technical support to staff in the Riyadh office and remote support to regional colleagues where required
• Monitor the Helpdesk system and email inbox, ensuring tickets are logged, prioritised, and resolved within agreed timeframes
• Set up and support end-user devices including laptops, desktops, mobile devices, and peripherals
• Assist with onboarding new starters, including account setup, hardware allocation, and induction support
• Troubleshoot basic hardware, software, and network issues, escalating more complex problems to senior IT team members
• Support meeting room technology including video conferencing systems and presentation equipment
• Maintain printers, scanners, and general office IT equipment, ensuring they are operational at all times
• Assist with IT asset management, keeping accurate records of hardware, software licenses, and equipment loans
• Support office IT infrastructure including WiFi connectivity and basic network troubleshooting
• Liaise with external vendors for equipment repair and maintenance where required.
• Contribute to the creation and maintenance of user guides and IT documentation
• Ensure compliance with IT policies, security standards, and best practices
• Provide general support to the wider IT team across the EMEA region
• *Working hours to be 09:30–18:30 – 1 hour lunch break, with flexibility required around business needs.*

Key requirements include

• A positive attitude and strong willingness to learn and develop within an IT support environment
• Customer focus – ability to provide friendly, responsive, and professional support to colleagues
• Communication – clear written and verbal communication skills
• Problem solving – basic troubleshooting skills with a logical approach to resolving issues
• Time management – ability to prioritise tasks and manage workload effectively
• Initiative – understands when to resolve issues independently and when to escalate
• A passion for information technology and eagerness to build technical knowledge
• Self-motivated and proactive, with the ability to work with minimal supervision
• Flexibility and willingness to support the needs of the business
• Basic understanding of Microsoft Windows, Office 365, and general IT systems is desirable
• Previous internship, coursework, or entry-level IT experience is beneficial but not essential
• Occasional evening or weekend work may be required

Why Join the Team?

• Work alongside passionate, creative individuals who lead their industry, transform ideas into reality and celebrate the beauty of human connection
• Enjoy various benefits, such as hybrid working and gym membership discounts
• Enjoy the opportunity to attend events at Populous-designed venues
• Connect and learn at regular social and knowledge sharing events including an annual conference and a weekend abroad Christmas party

How to Apply