IT Helpdesk Engineer

About Us

Your role

• We're seeking an IT Helpdesk Engineer to join our team.
• As an IT Helpdesk Engineer, you will play a vital role in supporting Tamara’s technology environment, ensuring team members have a seamless and secure experience across hardware, software, and collaboration tools.
• You will be the go-to person for resolving technical issues, managing assets, and supporting new technology rollouts—contributing to a scalable and secure IT infrastructure.
• You are a problem solver, empathetic communicator, and team player who thrives in a fast-moving environment.
• You bring a hands-on approach to IT support while building strong foundations for a growing team.
• You are also excited by the possibilities of AI in IT support — from automating common troubleshooting steps to improving response times and self-service capabilities using tools like ChatGPT, Google Gemini, and other AI-powered assistants.
• You constantly explore how AI can improve day-to-day IT operations and reduce manual workloads.
• Your responsibilities
• Set up new hire computers and ensure appropriate systems access is available by their first day.
• Provide general helpdesk support for all company systems, including laptops, Google Workspace, Slack, video conferencing tools, and networked printers.
• Manage and support virtual and physical conferencing setups (webcams, headsets, conference phones) and virtual meeting platforms (Google Meet, Zoom, MS Teams).
• Administer enterprise software and productivity tools, including user creation, access control, and identity management.
• Maintain IT hardware inventory and manage the procurement process of tech equipment.
• Lead IT onboarding sessions for new employees to ensure a smooth tech start.
• Implement and optimize IT systems and processes with a focus on operational efficiency and data security.
• Drive the rollout and implementation of new tools, systems, and technologies.
• Manage vendor relationships, oversee licensing needs and ensure efficient usage.
• Document all IT-related activities and build internal knowledge bases and guides.

Your Expertise

• 2–4 years of IT helpdesk or IT support experience.
• Experience supporting Google Workspace, Slack, and standard business software applications.
• Familiarity with conferencing tools like Google Meet, Zoom, and MS Teams.
• Working knowledge of identity and access management best practices.
• Prior experience in IT hardware asset management and procurement.
• Ability to manage onboarding/offboarding processes efficiently.
• Comfortable working in both in-person and remote support scenarios.
• Strong communication skills and a proactive, customer-focused mindset.
• Experience documenting IT processes and building help guides is a plus.