Associate - IT Helpdesk Engineer | Information Technology

**Location**Jeddah

Our Purpose

• Deloitte makes an impact that matters.
• Every day we challenge ourselves to do what matters most—for clients, for our people, and for society.
• We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth.
• We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture.
• We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.
• Our shared values guide the way we behave to make a positive, enduring impact:
• Lead the way
• Serve with integrity
• Take care of each other
• Foster inclusion
• Collaborate for measurable impact
• During your tenure as an IT Helpdesk Engineer in IT, you will demonstrate and develop your capabilities in the following areas:
• Provide first and second level support to end users
• Escalate appropriate issues within the team as necessary
• Ensure adherence to service level agreements
• Perform housekeeping and network maintenance activities
• Deploy new PC's, laptops, software and peripheral equipment
• Research technical solutions in department specific applications
• Remain courteous and patient with end users
• Work as part of a team to consistently achieve team targets
• Leadership capabilities:
• Builds own understanding of our purpose and values; explores opportunities for impact
• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
• Understands expectations and demonstrates personal accountability for keeping performance on track
• Actively focuses on developing effective communication and relationship-building skills
• Understands how their daily work contributes to the priorities of the team and the business

Qualifications

• Bachelor's degree or diploma in computer science, information systems, engineering or a related field (or an equivalent combination of education and experience)
• Experience working in a similar role as either IT support or on a service desk/help desk is advantageous
• The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
• Have a good understanding of Laptops, Printers, Microsoft technologies and Service desk systems
• Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential
• Ability to work under pressure and meet critical deadlines