IT Helpdesk Manager

About This Role

Interac8 Solutions

Lead a dynamic IT support team and ensure seamless technology experiences across the organization. At Interac8 Solutions, you will oversee helpdesk operations, improve response efficiency, and drive high-quality technical support services that keep business systems running smoothly.

This is a great opportunity for an experienced IT support professional who enjoys leadership, process improvement, and delivering excellent user support in a fast-paced tech environment.

Salary & Benefits

• Competitive monthly salary: QAR 9,000 – 14,000 (based on experience)
• Performance-based bonuses
• Health insurance coverage
• Paid annual leave and public holidays
• Transportation allowance (if applicable)
• Training and certification support (ITIL, Microsoft, etc.)
• Clear career progression into IT operations or infrastructure leadership

Work Schedule

• Full-time position
• 8–9 hours per day
• 5 days per week
• Rotational on-call support for critical incidents

Key Responsibilities

• Manage daily operations of the IT helpdesk and support team
• Oversee ticketing systems and ensure timely issue resolution
• Monitor service desk performance and maintain SLA compliance
• Handle escalated technical issues and complex user problems
• Develop and improve IT support processes and workflows
• Train, mentor, and guide helpdesk staff
• Coordinate with IT infrastructure and network teams for issue resolution
• Track performance metrics and prepare operational reports
• Ensure proper documentation of incidents and solutions
• Maintain high levels of customer satisfaction and service quality

Skills for This Role

• IT service management (ITSM) and helpdesk operations experience
• Strong knowledge of ticketing systems (ServiceNow, Zendesk, Freshservice)
• Leadership and team management skills
• Troubleshooting skills for hardware, software, and network issues
• ITIL framework knowledge is highly preferred
• Customer service and communication skills
• Problem-solving and decision-making abilities
• Performance monitoring and KPI management
• Ability to manage escalations effectively
• Technical understanding of Windows, networks, and enterprise systems

Requirements

• Bachelor’s degree in IT, Computer Science, or related field preferred
• Proven experience in IT helpdesk or technical support leadership roles
• Experience managing IT support teams in a corporate environment
• Strong organizational and multitasking abilities
• Ability to work under pressure and manage priorities
• IT certifications (ITIL, Microsoft, CompTIA) are an advantage

About the Company

Interac8 Solutions is a growing IT services provider in Qatar offering technology support, infrastructure solutions, and managed IT services. We are committed to delivering reliable, efficient, and scalable IT support to businesses across various industries.

Why Work With Us

• Leadership role with real impact on IT service quality
• Supportive and collaborative technology environment
• Opportunities for professional growth and certifications
• Exposure to enterprise IT systems and operations
• Clear career advancement pathways into senior IT leadership

Ready to Apply?

If you are ready to lead an IT support team and improve service delivery at scale, apply today.

الراتب المدفوع: QAR٩٬٠٠٠٫٠٠ لكل شهر

موقع العمل: بشكل شخصي