Azure - IT Helpdesk Support Engineer

About This Role

Job Description We are currently looking IT Helpdesk Support Engineer our Qatar operations.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, or a related field
• Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
• Minimum 2 year of hands-on experience Microsoft Client and server platforms as a helpdesk technician
• Effective communication skills in both written and verbal forms
• Mandatory: Fluent Arabic & English speaker

Key Responsibilities

• Serving as the first point of contact for customers seeking technical assistance over the phone or email.
• support users on a functional level, by offering guidance on how to use systems and equipment.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Performing on-site installations and support.
• Install and configure Windows and other desktop software.
• Configure and manage connectivity and storage
• Maintain Windows
• Protect devices and data
• Deploy Windows client
• Manage identity and access by creating and maintaining AD users.

Joining time frame: 2 weeks (maximum 1 month)