IT Field Technical Support Head (UAE National) رئيس قسم الدعم التقني الميداني
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Department of Community Development is hiring for the role of IT Field Technical Support Head (UAE National) رئيس قسم الدعم التقني الميداني.
Key Skills for This Role
Full Job Posting
Overview
The Department of Community Development is hiring for the role of IT Field Technical Support Head (UAE National) رئيس قسم الدعم التقني الميداني.
Objective of the role:
Enhancing the provision of comprehensive technical support and solving technical problems to ensure the continuity of the efficient operation of digital systems and services, by managing the day-to-day operations of technical support, maintaining and improving technical systems, and coordinating with the concerned authorities to ensure the provision of high-quality technical services to the Department and the relevant social sector entities.
Responsibilities
- Lead the day-to-day operations of technical support and troubleshoot technical and digital problems, including computers, mobile devices, operating system, applications, and IT solutions for the first and second levels of the Department and the relevant social sector entities.
- Lead the daily operational activities of new channels, digital platforms, and applications, monitor progress and ensure their availability in coordination with the concerned authorities and submit relevant reports.
- Ensure coordination with the Digital Transformation Unit for the maintenance of digital infrastructure, cloud, and network services.
- Ensure that users are supported with IT issues with a focus on security and access.
- Review the measurement of customer satisfaction with technical support services and make relevant recommendations to improve the quality of the relevant services.
- Monitor the maintenance and improvement of internal technical systems such as email, telephone, and communication channels for the Department and the relevant social sector entities.
- Review network monitoring tool analysis and troubleshoot technical issues.
- Follow up on the technical risks of the Department and the relevant social sector entities, and develop the necessary measures and solutions to ensure business continuity in coordination with the concerned organizational units.
Qualifications
- Minimum 7 years of experience of which 2 years in supervising an IT Technical support team.
- Bachelor's degree in computer engineering or information technology (Masters preferred).
- Professional certificates related to IT Technical support excellence.
Required Skills
- Technical support management.
- IT service management.
- IT service excellence.
- Experience with digital transformation initiatives.
- Knowledge of cloud services and infrastructure.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Department of Community Development
Innovation Specialist (Partnership management)- UAE Nationals
Abu Dhabi, UAE
The Department of Community Development is looking to hire an Innovation Specialist (Partnership management)- Emiratization About the Role : The role is responsible for identifying, building, and nurturing and measuring
Social Policy Economist
Abu Dhabi Emirate, UAE
The Department of Community Development is Hiring for the position of "Social Policy Economist " to join their impact evaluation team. If you fulfill the below requirements and would like to join the team and to contribu
Data Architecture Section Head (UAE National)
Abu Dhabi Emirate, UAE
The Department of Community Development is hiring for the position of Section Head of Data Platforms (UAE National). About the Role Responsible for leading the day-to-day activities related to data platforms, data models
Family Public Policies Section Head (UAE National)
Abu Dhabi Emirate, UAE
The Department of community Development is hiring for the role of Family Policies Section Head ( UAE National ) to join their team in Abu Dhabi. Objective of the Role Leading the development and improvement of evidence-b
Funding & Financial Sustainability Division Manager
Abu Dhabi, UAE
About the Role We are building long‑term financial sustainability, efficiency, and value creation across the social sector , and are seeking a senior finance leader with deep expertise in public‑sector finance, pricing,
IT Technical Support Division Manager (UAE National)
Abu Dhabi Emirate, UAE
The Department of Community Development in Abu Dhabi is hiring for the role of IT Technical Support Division Manager (UAE National). Objective of the role: Enhance the provision of IT services efficiently and effectively
Chief Specialist- Data Analytics (2 year Contract)
Abu Dhabi Emirate, UAE
The Department of Community Development has an interesting job opportunity for a Data Analytics Specialist on an outsourced contract (yearly renewable) About the Role Oversee the provision of statistical analysis to iden
Innovation Specialist (Partnership management)- UAE Nationals
Abu Dhabi, UAE
Social Policy Economist
Abu Dhabi Emirate, UAE
Data Architecture Section Head (UAE National)
Abu Dhabi Emirate, UAE
Family Public Policies Section Head (UAE National)
Abu Dhabi Emirate, UAE
Funding & Financial Sustainability Division Manager
Abu Dhabi, UAE
IT Technical Support Division Manager (UAE National)
Abu Dhabi Emirate, UAE
Chief Specialist- Data Analytics (2 year Contract)
Abu Dhabi Emirate, UAE