IT & Facilities Manager - Analyst

Role overview

Facilities management

• Carry out building checks and help keep the office presentable, safe, and compliant with health and safety standards.
• Manage cleaning, maintenance, security, waste, and catering contractors and suppliers.
• Coordinate planned preventative maintenance and unscheduled works for HVAC, lighting, fire safety, and access control.
• Assist with facilities budgeting, monitor asset schedules, and arrange replacement of end-of-life equipment.
• Monitor and order office supplies, consumables, and kitchen provisions; prepare meeting rooms for client meetings.
• Respond to staff facilities issues, coordinate post and deliveries, and support space planning, refurbishment, desk moves, and office relocations.
• Support fire drills, risk assessments, incident reporting, and regular reporting to local and remote stakeholders.

IT support

• Provide first-line IT support and escalate issues to third-line or external providers when needed.
• Assist with password resets and access requests under IT and security policies; liaise with outsourced IT providers.
• Troubleshoot, configure, deploy, and support iPhones, iPads, Microsoft 365, Citrix, printers, PCs, laptops, peripherals, and Surface Pro devices.
• Monitor the equipment room, set up equipment for new starters, and coordinate equipment returns from leavers.
• Support meeting-room video conferencing and AV technology; coordinate IT equipment for office relocations, including weekends and out-of-hours work when required.
• Assist with IT budgeting, maintain asset registers, and manage spare equipment stock.

Qualifications and experience

• Previous experience in facilities, office services, or IT support.
• Working knowledge of common IT and CAFM systems.
• A practical, hands-on approach, problem-solving ability, communication skills, organization, and the ability to prioritize multiple tasks.
• Basic health and safety awareness; IOSH/NEBOSH is desirable but not essential.
• A full clean driving licence is requested if travel between sites is required; IWFM qualification is desirable but not essential.
• The posting also seeks reliability, discretion, professionalism, flexibility, and the ability to work independently.

Working arrangements

• The role involves office building checks, meeting-room setup, equipment handling, and office relocations.
• The employer describes hybrid, part-time, and job-sharing arrangements as possibilities when the role permits; the listed employment type is full-time.