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IT Customer Service New Associate

Accenture in India
Hyderabad, IND
Full-time
Entry
Onsite
Discovered 1 months ago
Service Desk Non-Voice SupportEmail SupportChat SupportTypingIncident ManagementCustomer Query Resolution

Full Job Posting

Job Overview

Skill required: Email - Service Desk Non-Voice Support.

Designation: IT Customer Service New Associate.

Qualifications: Any Graduation.

Years of Experience: 0 to 1 years.

What would you do?

  • You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
  • You will also be responsible for closing the fault and complaints within SLAs.
  • Candidate who is good in email and chat process who is good in typing is what is preferred here.
  • Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
  • Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
  • Primary skill - Service Desk Non-Voice Support - P1 Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
  • Your primary interaction is within your own team and your direct supervisor.
  • In this role you will be given detailed instructions on all tasks.
  • The decisions that you make impact your own work and are closely supervised.
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
  • Please note that this role may require you to work in rotational shifts.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song.

Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

Requirements

  • Any Graduation.
  • 0 to 1 years of experience.
  • Candidate who is good in email and chat process who is good in typing is preferred.

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