IT Business Operations Analyst

Role overview

Procurement and vendor management

• Coordinate routine software, cloud, telecommunications, maintenance, support, and infrastructure purchases and renewals valued below $25,000.
• Maintain a renewal calendar and assess business need, usage, alternatives, pricing, terms, and approvals before renewals.
• Compare vendor quotes, validate quantities and licensing, and coordinate requisitions, purchase orders, invoices, accruals, and payment follow-up.
• Confirm receipt of goods and services and resolve contract, purchase order, invoice, and vendor-record discrepancies.
• Ensure purchasing follows policies, approvals, budgets, documentation standards, and internal controls; escalate material risks.
• Support routine contract discussions and strategic negotiations; maintain agreement records and coordinate stakeholder reviews.
• Monitor vendor performance and risks, and identify opportunities to consolidate vendors, rationalize licenses, and reduce costs.

Financial and project administration

• Assist with Technology operating and capital budgets, forecasts, spending tracking, variance explanations, accruals, invoice coding, prepaids, capitalization, transfers, and reconciliations.
• Prepare cost comparisons, business case analysis, and reporting on spending, commitments, savings, and financial risks.
• Track project schedules, milestones, actions, risks, issues, budgets, and status; support project intake, governance, meetings, and portfolio reporting.
• Coordinate project planning, documentation, communications, delivery activities, and follow-up; flag risks and resource constraints.

Technology assets and governance

• Maintain accurate software license, subscription, warranty, support agreement, and relevant technology asset records.
• Validate license assignments, usage, renewal quantities, lifecycle requirements, and retirement decisions with Technology Operations and business owners.
• Assist with software compliance reviews, vendor and internal audits, SOX and IT general control activities, and evidence requests.
• Document and improve procurement, renewal, payment, budgeting, vendor, and project coordination procedures; maintain operational metrics.

Required qualifications

• Post-secondary degree or diploma in Business Administration, Commerce, Finance, Supply Chain Management, Information Technology, Project Management, or a related discipline; equivalent education and relevant experience are considered.
• At least 2 years of relevant experience in IT or technology procurement, vendor management, contract administration, business operations, or a related field.
• Direct experience with software or SaaS vendors, licensing or subscription models, renewals, and technology-related contracts or purchasing processes.
• Experience with purchase orders, invoices, budgets, and financial information.
• Strong coordination, organizational, analytical, communication, and attention-to-detail skills.
• Proficiency with Microsoft 365, particularly Excel, Word, Teams, and SharePoint.
• Ability to manage competing priorities, work independently, meet deadlines, and use sound judgment and discretion.

Additional assets

• Experience supporting technology budgeting, forecasting, accruals, variance tracking, or business cases is an asset.
• Experience with enterprise licensing, SaaS agreements, cloud services, infrastructure support agreements, technology cost structures, or financial, procurement, contract, asset, ERP, or project portfolio systems is an asset.
• Experience with technology projects, software or IT asset management, vendor management, SOX, IT general controls, or enterprise transformation is an asset.
• Relevant project management, IT service management, asset management, procurement, or FinOps certifications are an asset.

Benefits

• The role offers base salary plus variable pay, eligibility for an employee share purchase plan, health benefits, disability and life coverage, mental health support, and onboarding support.
• In-office roles may include meals, beverages, and snacks.