IT Assistant Manager

Job Scope

Job Responsibilities

• Management and support scope to locations across the KSA region.
• Manage the day-to-day IT function in lounges and offices and provide support and leadership to the management team, including organizing and implementing the IT strategic plan.
• Collaborate with HQ IT teams and lead delivery and support of all global and local IT initiatives in the region, ensuring project management and change control processes and approved budget management.
• Oversee ongoing operations of all IT solutions and services in the region to ensure business needs and SLAs are met through timely problem resolution and excellent customer service.
• Install, support, and maintain computer hardware, network, and software infrastructure as needed.
• Ensure all computer systems function properly, including file servers, data backup, database servers, POS terminals, CCTV, internet connection, PA system, WAN, and VPN connection.
• Ensure competitive costs for systems and services through adept negotiation and by developing beneficial business relationships with vendors.
• Analyze computer/IT problems reported and recommend corrective, preventive, and improvement measures.
• Maintain proper administration records of IT equipment inventory, application software inventory, software licenses, IT equipment movement, networking, and other IT-related information.
• Provide training, guidance, and support to end users.
• Perform any ad hoc IT duties as assigned.

Job Requirements

• Degree holder in Computer Science, Information Technology or related disciplines.
• Minimum 6 years of relevant experience in IT services and project management, preferably with hospitality industry experience.
• Familiar with Windows operating systems and office applications.
• Hands-on experience in TCP/IP Networking, Basic Firewall, VPN, WAN/LAN network security.
• Good communication skills, including verbal and writing skills.
• Good organizational and management skills.
• Positive attitude, self-motivated, high sense of responsibility.
• Ability to work independently on complex tasks.
• Problem solving ability.
• Fluency in English; proficiency in Arabic is an advantage.
• Flexible to travel.

About the Company