IT Assistant

About the Role

Key Responsibilities

• Microsoft 365: Administer Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID (Azure AD), including user lifecycle, licensing, groups and distribution lists, and onboarding/offboarding.
• Microsoft 365: Support MFA, conditional access, mailbox permissions, shared mailboxes, mail flow troubleshooting, and Intune enrolment, compliance policies, and app deployment.
• ERP – Microsoft Dynamics 365 Business Central: Provide first-line support to Finance, Accounts, and Operations users, and manage user access, roles, and permission sets.
• ERP – Microsoft Dynamics 365 Business Central: Coordinate with the implementation partner on issues, change requests, and enhancements, and support reporting, data uploads, and integration queries.
• Network & Security: Administer FortiGate firewalls (policies, NAT, IPSec/SSL VPN, web filtering, log review) and UniFi infrastructure (switches, access points, controllers, Wi-Fi planning).
• Network & Security: Handle L2/L3 tasks (VLANs, trunking, inter-VLAN routing, static/dynamic routing, DHCP, DNS), monitor performance, troubleshoot connectivity, and maintain network documentation.
• Virtualization & Servers: Manage VMware ESXi and Proxmox environments, including VM provisioning, patching, monitoring, and backup.
• Virtualization & Servers: Support Windows Server roles (AD DS, DNS, DHCP, file services) and backup/restore operations.
• CCTV & Physical Security: Administer IP CCTV systems, covering NVR/DVR configuration, camera commissioning, storage and retention, user access, remote viewing, footage retrieval, and preventive maintenance.
• CCTV & Physical Security: Coordinate with vendors on installations, expansions, and fault rectification.
• Daily IT Support: Provide L1/L2 support for desktops, laptops, mobile devices, printers, and peripherals, and manage the helpdesk queue, ticket tracking, and escalation.
• Daily IT Support: Perform device imaging, software installation, patching, and antivirus/endpoint protection management; maintain IT asset inventory, licensing records, and documentation; support meeting rooms, AV equipment, and office events; assist with procurement, vendor coordination, and warran

Requirements

• Bachelor's degree or Diploma in IT, Computer Science, or a related field.
• 3+ years of hands-on IT support/administration experience, preferably multi-company or multi-site. UAE experience is an advantage.
• Essential skills: Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID, Intune), Business Central user/access support, FortiGate, UniFi, L2/L3 networking (VLANs, routing, DHCP, DNS, TCP/IP), VMware and/or Proxmox, IP CCTV/NVR, and Windows Server and Windows 10/11 support.
• Desirable: certifications such as Microsoft 365 Administrator, NSE 4, CCNA, VMware VCP, or UniFi UBWA; PowerShell scripting; macOS/Android/iOS device management; and endpoint protection such as Microsoft Defender for Endpoint.

Pay

• Pay: AED3,000.00 - AED3,500.00 per month.

Work Location

• Work Location: Hybrid remote in Dubai (Dubai).