IT Applications & Governance Lead

Position Summary

It Applications & Governance Lead

Infrastructure Specialist

Assistant It Manager

Job Dimensions

• **Direct Reports:**

None

• **Total Reports:**

1. Application Project Support

• Provide application-level expertise for initiatives including:
• F&B POS replacement
• Loyalty platform rebranding and digital transformation
• Customer experience platforms and CRM migration
• Back-office system transformations (Finance, HR, etc.)
• Fitness and customer journey reimagining initiatives
• Support creation and review of
• RFPs, business requirements, and functional specifications
• .
• Participate in solution design, custom development oversight,

Uat

• , troubleshooting, and go-live activities.
• Coordinate with internal IT teams, business stakeholders, and vendors throughout discovery, implementation, and post-go-live transition.
• Ensure alignment between application designs and infrastructure capabilities.
• Support training, change management, and user adoption initiatives.

2. Application Lifecycle & Vendor Management

• Oversee deliverables from application vendors, system integrators, and managed service providers.
• Ensure quality, compliance, and adherence to SLAs.
• Track application performance, upgrades, and release management.
• Validate and document system configurations, integrations, and dependencies.

3. Collaboration & Administration

• Work with business process owners to ensure applications meet functional and operational requirements.
• Collaborate with Enterprise Architects and IT leadership to ensure governance, security, and integration standards.
• Contribute to digital innovation initiatives and continuous improvement of user experience and efficiency.
• Maintain documentation of application inventory, dependencies, and data flows.

4. IT Governance & Compliance

• Implement and maintain IT governance frameworks, standards, and policies.
• Coordinate IT audits, risk assessments, and compliance reviews.
• Monitor adherence to change management, backup, and data retention policies.
• Support KPI reporting, compliance dashboards, and periodic access audits in coordination with audit and security teams.

• Assistant IT Manager

• Enterprise Architect

• Application & Development Teams

• Project Managers and Business Units
• Operations and F&B Teams
• Cybersecurity and Compliance Teams

• Managed Service Providers

• System Integrators
• Technology Vendors
• Consultants and Partner Organizations

Essential

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.
• 6–10 years of experience in IT applications within enterprise or multi-system environments.
• Experience supporting applications in
• hospitality, leisure, or retail sectors
• (POS, CRM, ERP, Loyalty).
• Strong understanding of
• system integrations, APIs, databases, and application lifecycle management
• .
• Experience working in
• multi-vendor and managed services environments
• .
• Proven involvement in governance, architecture, or service delivery oversight.
• Strong communication, vendor management, and analytical skills.

Desirable

• Exposure to finance, HR, CRM, POS, loyalty, and customer engagement platforms.
• Familiarity with

ITIL, Agile, or Waterfall

• methodologies.
• Certifications in application platforms, ITIL, or PMP (preferred but not mandatory).

B. Skills & Competencies

• Strong knowledge of enterprise and business applications (POS, CRM, ERP, Loyalty, Customer Platforms).
• Expertise in integrations, middleware, APIs, and data flows.
• Ability to translate business requirements into clear application solutions.
• Strong troubleshooting and structured problem-solving skills.
• Excellent stakeholder management and documentation abilities.
• Highly organized, proactive, and capable of managing multiple projects independently.
• Ability to review and challenge vendor proposals constructively.

C. Tools & Technologies

• **Applications:**

POS, CRM, ERP, Loyalty, Customer Management Systems

• **Integration & Data:**
• API management tools, ETL platforms, middleware
• **Databases & Reporting:**
• SQL-based databases, Power BI or equivalent
• **Cloud Platforms:**
• Microsoft Azure, AWS, or equivalent
• **Security & Governance:**

RBAC, SSO, COBIT, ISO 27001, ITIL

• **Project Tools:**