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IT Applications Developer- Netsuite Platform Engineer

Forterro
Bengaluru, IND
Full Time, Contract, Temporary, Internship, Part Time, Seasonal, Volunteer
Mid
Hybrid
Discovered 1 months ago
NetSuiteSalesforceMuleSoftZone Billing

Full Job Posting

Responsibilities

  • Administer, configure, and support the NetSuite ERP platform across multiple European business units.
  • Perform day-to-day system administration tasks including roles, permissions, workflows, forms, saved searches, and dashboards.
  • Monitor system health, performance, and integrations to ensure platform stability and availability.
  • Support month-end, quarter-end, and year-end financial close activities from a systems perspective.
  • Provide high-quality 2nd line support to NetSuite users, resolving functional and technical issues.
  • Act as a point of escalation for complex application and integration-related incidents.
  • Collaborate with 1st line support teams to ensure effective triage, resolution, and communication.
  • Deliver user guidance, documentation, and training materials to improve adoption and self-service.
  • Perform regular data audits, validation, and cleansing activities within NetSuite.
  • Support bulk data operations using NetSuite data tools (CSV imports, SuiteAnalytics, saved searches).
  • Ensure data consistency and accuracy across integrated platforms including Salesforce, Zone Billing, and other ERP systems.
  • Support integrations between NetSuite and: Zone Billing platforms Salesforce (via MuleSoft) Other regional ERP and finance systems
  • Zone Billing platforms
  • Salesforce (via MuleSoft)
  • Other regional ERP and finance systems
  • Work with integration partners and internal teams to troubleshoot interface failures and data discrepancies.
  • Assist with testing and validation of integration changes and releases.
  • Maintain NetSuite security best practices, including roles, permissions, segregation of duties, and audit controls.
  • Support compliance with internal governance, financial controls, and regulatory requirements across European territories.
  • Assist with audit requests by providing system evidence, access reports, and configuration details.
  • Support change requests, configuration updates, and minor enhancements following established governance processes.
  • Participate in UAT activities for NetSuite and integrated systems.
  • Support release cycles, including regression testing and post-release validation.
  • Create and maintain system documentation, support procedures, configuration records, and user guides.
  • Develop operational reports and saved searches to support business insight and system monitoring.
  • Work closely with Finance, Sales Operations, Billing, and IT stakeholders across multiple countries.
  • Contribute to continuous improvement initiatives focused on system usability, automation, and operational efficiency.
  • Stay current with NetSuite product updates and recommend relevant improvements.

Skills, Knowledge & Expertise

  • Proven experience supporting and administering NetSuite ERP in a production environment.
  • Strong understanding of NetSuite security, roles, permissions, workflows, and core financial processes.
  • Experience providing end-user support in a multi-country, multi-entity environment.
  • Hands-on experience with data management, imports, saved searches, and reporting.
  • Experience supporting system integrations, ideally involving Salesforce and MuleSoft.
  • Strong analytical and problem-solving skills with a structured support mindset.
  • Excellent communication skills and ability to work with technical and non-technical stakeholders.
  • Experience operating within change-controlled, enterprise IT environments.
  • Experience supporting Zone Billing or similar billing platforms.
  • Exposure to multi-ERP landscapes and complex financial system integrations.
  • Familiarity with ITSM tools (e.g. Jira Service Management) and ITIL-style support processes.
  • Experience working in SaaS or high-growth, acquisition-driven organisations.
  • Understanding of European finance, billing, and compliance considerations.
  • Experience: Previous NetSuite Administrator or Application Support roles within complex, integrated ERP environments.
  • Certifications: NetSuite Administrator or SuiteFoundation certification desirable.
  • Methodologies: Familiarity with Agile delivery and structured change management practices.

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