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Senior, IT Applications Development

Forterro
Bengaluru, IND
Full-time
Senior
Hybrid
Discovered 1 months ago
JiraConfluenceJSMGroovyPythonShell

Full Job Posting

Responsibilities

  • System Administration: Administer and configure Atlassian tools (Jira, Confluence, JSM) to meet organisational needs. Ensure system stability, performance, and security.
  • Project Delivery: Lead and participate in strategic Atlassian projects, ensuring timely and successful delivery. Assist in the development of project plans, timelines, and resource allocation.
  • User Support and Training: Provide technical support to users and resolve issues promptly. Develop and conduct training sessions for end-users and administrators.
  • System Integration: Integrate Atlassian tools with other enterprise systems and applications. Support the development and maintenance of custom scripts and automation workflows.
  • Performance Optimisation: Monitor system performance and implement optimisation strategies. Conduct regular system audits and health checks.
  • Security and Compliance: Implement security measures and ensure compliance with organisational policies. Conduct security audits and vulnerability assessments.
  • Change Management: Manage change requests and ensure smooth transitions during upgrades and migrations. Develop and implement change management plans.
  • Documentation and Reporting: Create and maintain comprehensive system documentation and user guides. Prepare and present regular status reports to senior management.
  • Collaboration and Stakeholder Management: Collaborate with cross-functional teams to understand requirements and deliver solutions. Engage with stakeholders to gather feedback and drive continuous improvement.
  • Innovation and Continuous Improvement: Stay updated with the latest Atlassian product developments and industry trends. Identify opportunities for innovation and process improvement .

Skills, Knowledge & Expertise

  • Atlassian Suite Expertise : Extensive experience in administering and configuring Atlassian tools: Jira, Confluence, JSM, and other related products. Strong understanding of Atlassian best practices and methodologies.
  • Extensive experience in administering and configuring Atlassian tools: Jira, Confluence, JSM, and other related products.
  • Strong understanding of Atlassian best practices and methodologies.
  • Technical Proficiency : Proficiency in scripting and automation using tools like Groovy, Python, or Shell scripting. Experience with database management and SQL for Atlassian tools.
  • Proficiency in scripting and automation using tools like Groovy, Python, or Shell scripting.
  • Experience with database management and SQL for Atlassian tools.
  • Project Management : Proven experience in managing and delivering strategic Atlassian projects. Familiarity with project management methodologies (e.g., Agile, Scrum) and tools.
  • Proven experience in managing and delivering strategic Atlassian projects.
  • Familiarity with project management methodologies (e.g., Agile, Scrum) and tools.
  • System Integration : Experience in integrating Atlassian tools with other enterprise systems (e.g., CRM, ERP, CI/CD pipelines). Knowledge of APIs and webhooks for system integrations.
  • Experience in integrating Atlassian tools with other enterprise systems (e.g., CRM, ERP, CI/CD pipelines).
  • Knowledge of APIs and webhooks for system integrations.
  • User Support and Training : Excellent communication skills to provide user support and training. Ability to create and maintain comprehensive documentation and training materials.
  • Excellent communication skills to provide user support and training.
  • Ability to create and maintain comprehensive documentation and training materials.
  • Performance Optimisation : Experience in optimising the performance and scalability of Atlassian tools. Knowledge of monitoring and troubleshooting techniques.
  • Experience in optimising the performance and scalability of Atlassian tools.
  • Knowledge of monitoring and troubleshooting techniques.
  • Security and Compliance : Understanding of security best practices and compliance requirements for Atlassian tools. Experience in implementing security measures and conducting audits.
  • Understanding of security best practices and compliance requirements for Atlassian tools.
  • Experience in implementing security measures and conducting audits.
  • Change Management : Ability to manage change requests and ensure smooth transitions during system upgrades and migrations. Experience in developing and implementing change management strategies.
  • Ability to manage change requests and ensure smooth transitions during system upgrades and migrations.
  • Experience in developing and implementing change management strategies.
  • Problem-Solving and Analytical Skills : Strong analytical skills to diagnose and resolve complex technical issues. Ability to develop innovative solutions to improve system efficiency and user experience.
  • Strong analytical skills to diagnose and resolve complex technical issues.
  • Ability to develop innovative solutions to improve system efficiency and user experience.
  • Collaboration and Teamwork : Proven ability to work effectively in cross-functional teams. Strong interpersonal skills to collaborate with stakeholders at all levels.
  • Proven ability to work effectively in cross-functional teams.
  • Strong interpersonal skills to collaborate with stakeholders at all levels.

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