Digital Sales Representative
Key Skills for This Role
Full Job Posting
Responsibilities
- Customer Relationship Management
- Manage and maintain relationships with approximately 300 volume customers.
- Respond promptly to customer enquiries and requests, ensuring high levels of customer satisfaction.
- Sales Management
- Upsell functionality to your assigned customers.
- Respond to inbound enquiries and marketing campaigns to increase customer spend.
- Account Planning and Strategy
- Develop medium to long-term sales plans to grow the customer base.
- Prepare and present sales forecasts and performance reports to senior management.
- Problem Resolution
- Address and resolve customer issues promptly, ensuring high-quality customer service.
- Liaise with internal departments to ensure customer needs are met effectively and efficiently.
- Sales Administration
- Maintain accurate records of customer interactions and sales activities.
- Prepare sales artifacts and quotations throughout the sales process.
- Ensure forecasting accuracy and manage pipeline through CRM use.
- Manage and orchestrate the customer enquiries inbox.
Skills, Knowledge & Expertise
- Qualifications
- Previous experience in a sales role is essential.
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Skills and Competencies
- Customer-focused with a strong commitment to delivering exceptional service.
- Ability to work collaboratively with cross-functional teams.
- Proactive and self-motivated with a drive to achieve sales targets.
- Strong problem-solving skills and attention to detail.
Requirements
- Qualifications
- Previous experience in a sales role is essential.
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Skills and Competencies
- Customer-focused with a strong commitment to delivering exceptional service.
- Ability to work collaboratively with cross-functional teams.
- Proactive and self-motivated with a drive to achieve sales targets.
- Strong problem-solving skills and attention to detail.
About Forterro
Industrial software company providing specialised ERP and related software to industrial mid-market businesses.
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