IT Admin
Skills
About This Role
Overview
- Provide front-line deskside support and respond to urgent IT incidents with speed and professionalism.
- Handle new-joiner setups, hardware swaps, peripheral installation, and MDM enrolment.
- Manage access control and biometric enrolments, and support office moves and cabling requirements.
- Liaise with local vendors and service providers (e.g., DU) to manage deliveries, installations, and service escalations.
- Maintain and update IT asset inventory and ensure accurate record-keeping.
- Participate in a structured on-call/after-hours rotation for triaging and escalating critical issues.
- Administer and support firewall configurations, VPN setup, and secure remote access solutions.
- Manage VoIP systems, telephone systems, and related voice infrastructure support.
- Support wireless network setup, configuration, and troubleshooting (Wi-Fi access points, coverage issues, guest networks).
- Perform Office 365 administration, including user management, mailbox configuration, licensing, and basic security policies.
- Manage endpoint solutions including endpoint security, device management, compliance, and deployment using tools such as EDR platforms, antivirus solutions, and endpoint management systems (e.g., Intune/SCCM).
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