Internship – Front Office
Role Overview
How your day looks like:
• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in HotSos or hotel specific recording process
• Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with MONDRIAN Doha confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times
• First name *
This field is required.
• Last name *
This field is required.
• Email *
Your email address is required.
• Phone *
This field is required.
• Resume *. We accept .pdf, .doc, and .docx formats.
The file must be of type doc, pdf, docx and not exceed 2MB.
• these questions are a must
By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy.
If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *
This field is required.
Thank you for applying!
Good luck!
Key Skills for This Role
Full Job Posting
About Mondrian Doha
Mondrian Doha is a luxury lifestyle hotel with food and nightlife venues spread across eight different locations on the property.
The hotel offers high-octane lobby socialising, events, celebrations, and business conclaves.
How your day looks like
- Actively welcome, greet and check guests in.
- Inform guests with savvy knowledge of hotel, its services, the city, and local happenings.
- Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up.
- Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
- Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries.
- Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in HotSos or hotel specific recording process.
- Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken.
- Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with MONDRIAN Doha confidentiality standards.
- Ensure the correct procedure and policy standards are adhered to.
- Ensure all necessary supplies are available for the front desk, manage par stock and order supplies.
- Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
- Encourage up-selling in order to maximize rates.
Work Environment
- Ensure work areas are cleaned and maintained at all times.
Requirements
- Actively welcome, greet and check guests in
- Inform guests with savvy knowledge of hotel, its services, the city, and local happenings
- Ensure all requests are dealt with accurately and receive appropriate service, attention and follow up
- Differentiate between guest types and handle them in the appropriate manner, including walk-ins, VIP guests, and groups
- Follow up on all arrivals using prescribed procedures, including modification of registration cards, special requests, rate changes, room changes and account inquiries
- Deal with all guest requests, accidents and/or thefts promptly within a 20 minutes response time and record all matters in HotSos or hotel specific recording process
- Update and maintain the reception hand over book and pass on all guest feedback to the Manager on duty
- Ensure guest privacy and security and that confidential guest information is not disclosed
- Ensure the correct procedure and policy standards are adhered to
- Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
- Comply with hotel credit policy as it relates to cash payments, credit card payments, account to company, voucher payment, third party payment, and international currency
- Encourage up-selling in order to maximize rates
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mondrian Seoul Itaewon
Lifeguard/Pool Attendant
Doha, QAT
Mondrian is seeking a Lifeguard/Pool Attendant to maintain a safe, clean pool and gym environment and provide attentive guest service. The role includes monitoring recreational activities, identifying hazards, assisting
Internship – Reservations
Doha, QAT
Mondrian Doha seeks a Reservations Intern to maximize hotel revenue by converting reservation enquiries and delivering excellent customer service. The intern answers enquiries by phone, fax, or email, inputs reservations
Director of Sales
, QAT
Mondrian Doha is seeking a Director of Sales to direct, coordinate, train, and supervise the Sales Managers, Revenue Management team, and Sales Administrators. The role grows existing accounts and generates new business
Demi Chef de Partie
, QAT
Mondrian Doha seeks a Demi Chef de Partie to support a kitchen section under the Chef de Partie. The role covers mise en place, food preparation and storage, section cleanliness, stock requisitions, and shift handovers.
Commis 3
, QAT
The employer is seeking a Commis 3 to prepare ingredients, cook and plate food, maintain kitchen hygiene, and support safe, efficient service. The role requires food safety compliance, personal hygiene, accurate portioni
Cafeteria Supervisor
, QAT
The employer is seeking a Cafeteria Supervisor to oversee employee dining services and maintain high standards of food service, sanitation, and hospitality. The role requires similar experience, strong communication and
Valet Coordinator
, QAT
Mondrian Doha is seeking a Valet Coordinator to deliver welcoming guest arrivals and departures while coordinating vehicle parking, retrieval, keys, luggage, and front-of-house operations. The role requires a valid Qatar
Bellman
, QAT
Mondrian Doha is seeking a Bellman to welcome arriving guests, handle luggage, escort guests to rooms, and support a comfortable hotel stay. The role requires attentive guest service, knowledge of hotel facilities and lo
Lifeguard/Pool Attendant
Doha, QAT
Internship – Reservations
Doha, QAT
Director of Sales
, QAT
Demi Chef de Partie
, QAT
Commis 3
, QAT
Cafeteria Supervisor
, QAT
Valet Coordinator
, QAT
Bellman
, QAT