Internal Sales - Customer Support

What you will do

• Develop customer relationships, promote solutions and identify opportunities for sales growth
• Prepare quotes, maintain CRM records and follow up to convert quotes into orders
• Enter Gliderol, Selections and Danmar orders; issue supplier purchase orders and verify confirmations
• Coordinate orders through to production; update customers on delivery estimates and delays
• Handle inbound and outbound phone and email inquiries, and maintain customer account records
• Support field sales with product troubleshooting, technical assistance and spare parts advice
• Process credits, warranty and damage claims; resolve complaints and escalate complex issues
• Follow up on orders, credits and issues to ensure timely resolution and customer satisfaction
• Collaborate with sales, suppliers, production and dispatch; cover peers and work safely and respectfully
• What we require
• Previous experience in internal sales or a customer-facing sales-related role
• Strong communication and interpersonal skills, with the ability to build customer relationships
• Excellent attention to detail and accuracy in quoting, order processing and administration
• Strong problem-solving skills and a customer-focused, solutions-oriented approach
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Proficiency in Microsoft Office and confidence using business systems and customer service software
• A calm, professional approach to complaints and challenging situations
• High school diploma, Certificate in Business Administration or equivalent work experience
• What we prefer
• Experience with CRM, ERP, quoting, order processing, inventory or invoicing systems
• Industry experience with product troubleshooting and spare parts knowledge
• Experience within manufacturing, building products or industrial environments

What we offer

• Access to discounted Health Insurance
• ABC values awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

Qualifications

• Experience with CRM, ERP, quoting, order processing, inventory or invoicing systems