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Intern, Employee Experience

ArcBest
Fort Smith, USA
Part Time, Internship
Entry
Onsite
Discovered 1 months ago
Microsoft Office Suite

Full Job Posting

  • Collaborate with the employee feedback team to conduct and facilitate surveys, ensuring the quality and delivery of surveys.
  • Handle employee support requests with excellence and integrity, escalating to the appropriate areas when needed.
  • Help troubleshoot and properly escalate vendor site issues, survey process issues or opportunities for improvement.
  • Track support metrics diligently to build a database of common questions and employee experience insights.
  • Collaborate and build relationships with other departments.
  • Assist with the design and deployment of system solutions that solve common support questions.
  • Identify areas of support that could potentially be automated through cognitive chat, phone, and email channels.
  • Demonstrate accuracy and productivity in a fast-paced environment.
  • Other duties and projects, as assigned.
  • Pursuing Bachelor's Degree preferably in Computer Science or Business.
  • 1 year experience with employee and/or customer support, preferred
  • Proficient in Microsoft Office Suite.
  • Flexibility and Adaptability
  • Initiative
  • Interpersonal Relationships

• Managing Multiple Priorities

  • Problem Solving
  • Active Learning
  • This is a part-time position and will work up to 29 hours per week. Work hours generally fall between 7:30am - 5:30pm, Monday - Friday with irregular hours depending on workload. Schedule will vary based on the student's school schedule.
  • Minimal (0%-25%)
  • This is an hourly position paid biweekly.

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