Integration Engineer

Overview

Responsibilities

• Performing NGIL/TIBCO diagnostics, analyzing log traces for message drops, XSLT transformation failures, and JMS queue issues, identifying root causes (e.g., payload mismatches before BSS).
• Conducting Netcracker BSS analysis, validating order decomposition, fulfillment status transitions, and catalog lookups, investigating integration-induced fallouts through BSS log review.
• Enriching cross-layer defects by correlating NGIL payloads with Netcracker API responses, preparing structured reproduction data for both vendors.
• Participating in vendor calls with integration and BSS providers, analyzing NGIL faults and BSS impacts, aligning fixes with end-to-end business journeys.
• Updating and maintaining test plans, covering edge cases such as NGIL retry storms potentially overloading Netcracker and impacting system stability.

Must-haves

• Experience in telecom IT for 5+ years, including experience in TIBCO solutions and integrations.
• Experience in Netcracker BSS/OMS (order management, product catalog, provisioning) for 3+ years.
• Experience with transformations involving NGIL → Netcracker flows, including B2B/B2C orders, usage mediation, and CRM synchronizations in UAE/GCC telecom environments.
• Experience in multi-vendor defect resolution.
• Strong integration expertise: TIBCO, NGIL event patterns, REST and TM Forum APIs, Splunk/ELK for trace analysis.
• Solid BSS knowledge: Netcracker modules (OMS, Product Catalog, Usage), SOAP/REST endpoints, Oracle DB queries for order state validation.
• Cross-layer troubleshooting skills, correlating NGIL event IDs with Netcracker order IDs and scripting log parsers for both systems.
• Proficiency with tools: Jira/ALM, Postman, SQL, Python, Bash.
• Experience managing SLAs, escalations, and joint debugging sessions.
• Ability to prepare structured handover templates including NGIL logs, Netcracker screenshots, and flow diagrams.
• Strong analytical skills, formulating hypotheses based on multi-system trace analysis.
• Level of English – from Upper-Intermediate and above.
• Reasons why this job would be interesting to you:
• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
• The opportunity to change the project and/or develop expertise in an interesting business domain.
• Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
• The opportunity to earn an additional up to 1,000 USD per month by participating in the company's activities.
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
• Certification compensation (AWS, PMP, etc).
• Referral program.
• English courses.
• Private health insurance and compensation for sports activities.
• Join us!
• Your personal data is protected in accordance with GDPR regulations.
• Learn more: https://andersenlab.com/privacy-policy

Application Question(s)

• How long have you been working in telecom IT?
• Do you have experience in Netcracker BSS/OMS (order management, product catalog, provisioning)?
• What is your official notice period?