Intake & PCP Specialist

The position of Intake & PCP Specialist is responsible for ensuring a seamless, compliant, and person-centered transition for individuals entering EPIC’s services.

This role manages the full intake lifecycle—from initial inquiry through service authorization, and oversees the development, coordination, and timely submission of high‑quality Person-Centered Plan (PCP) Support Documents in accordance with Maryland Developmental Disabilities Administration (DDA) requirements.

Monday-Friday 8:30 am – 4:30 am; Essential: Some weekend and extended weekday hours may be required even in the event of inclement weather; Daily Job Site: Hybrid office/remote.

· Must have a high school diploma or GED.

Some college preferred.

· Must have intermediate Microsoft Office Suite skills.

· Familiarity with COMAR regulations and Medicaid billing requirements.

· Prior experience with intake, case management and service coordination.

· Valid driver’s license with reliable transportation to travel locally.

· Minimum of 2-3 years of experience within a Maryland DDA provider, CCS agency or disability service.

· Possess strong creative and customer service skills.

· Must have strong critical thinking skills.

· Have strong adaptability and flexibility to be effective in changing environments.

· Possess strong conflict resolutions skills.

· Ability to closely collaborate across all EPIC programs and departments.

· Ability to work together as a team where there is effective communication.

· Must possess excellent communication, analytical, and problem-solving skills.

· Must be able to prioritize, multi-task and meet deadlines in compliance with internal and external agencies rules and regulation.

· Strong time management skills to manage one's own time and the time of others.

· Must be responsible and take accountability for own actions.