Insurance Operations Manager

Job Summary

• Claims Handling & Settlement

• Portfolio Management

• Insurance Compliance & Regulations

• Process Improvement

• Renewal Retention Strategies

• Reinsurance Coordination

Underwriting & Technical Oversight

• Risk Evaluation — Review complex risks, validate underwriting submissions, and approve quote slips prepared by the team.
• Technical Guidance — Provide technical support on Property, Liability, Engineering, Marine, Motor Fleet, and SME lines.
• Portfolio Management — Monitor loss ratios, track renewals, and ensure profitable underwriting decisions.

Team Leadership & Performance

• Team Supervision — Lead and mentor underwriters, allocate workloads, and ensure timely delivery of quotations and policies.
• Training & Development — Conduct training on underwriting standards, portals, compliance, and product knowledge.
• Quality Control — Review team outputs including comparisons, proposals, and policy documents.

Insurer & Client Relationship Management

• Insurer Negotiation — Negotiate terms, premiums, and special conditions with insurers.
• Client Engagement — Support sales team in client meetings, presentations, and renewal discussions.
• Escalation Handling — Resolve complex underwriting or policy issues.

Operational & Compliance Management

• Policy Issuance Oversight — Ensure accurate issuance of policies, endorsements, cancellations, and refunds.
• Compliance Monitoring — Ensure adherence to CBUAE regulations, KYC, proposal forms, declarations, and documentation standards.

Business Growth & Strategy

• Sales Support — Collaborate with sales teams to prepare competitive proposals and win new business.
• Market Analysis — Track market trends, new products, and insurer updates.
• Revenue Growth — Drive cross-selling and upselling opportunities.

Experience & Expertise

• Around 8 years of experience in General Insurance Underwriting, with at least 2+ years in a supervisory or managerial role ( UAE brokers Experience Min 4 to 5 years)
• Strong technical knowledge across Property, Liability, Engineering, Marine, Motor Fleet, and SME lines.
• Mandatory experience working with an insurance broker in the UAE.

Skills

• Proficiency in insurer portals and policy issuance systems.
• Strong negotiation and relationship-building skills.
• Excellent English communication and presentation abilities.
• High accuracy, analytical thinking, and decision-making capability.
• Ability to lead, motivate, and develop a team.

Education

• Diploma/Degree in Business, Finance, or Insurance.
• Professional certifications (e.g., CII) are an advantage.