Instructional Support Tech

Instructional Technology

Position Summary

Distinguishing Characteristics

Essential Duties

• Training & Development
• Develop and deliver training programs for faculty and staff, both in-person and through online platforms, to enhance their use of academic technologies.
• Evaluate the effectiveness of training programs by assessing participant performance and feedback, and make improvements as necessary.
• Platform Support
• Provide tier 1 support for the College's core academic technology platforms, including Canvas, Respondus LockDown Browser and Monitor, Copyleaks, Explorance Blue/BlueX, AspirEDU Dropout Detective and Instructor Insight, Simple Syllabus, Canvas Studio, and Canvas Impact, and other systems as needed.
• Oversee the support of Respondus and other academic technology integrations, ensuring they meet the needs of the institution.
• Provide support and assistance with Canvas Impact, helping users leverage the tool to improve teaching and learning.
• Ticket Management & TSC Coordination
• Manage and resolve support tickets related to academic technologies, ensuring timely and effective solutions for users.
• Work closely with the Technical Support Center to ensure seamless integration and support for academic technologies, addressing issues that arise and escalating as needed.
• Documentation & Communication
• Create and maintain comprehensive knowledge base (KB) guides to support faculty, staff, and students in utilizing academic technologies.
• Develop and distribute "What's New" updates to keep the academic community informed of the latest academic technology updates and features.
• Committee Participation & Projects
• Actively participate in institutional committees to provide insights and recommendations on academic technology initiatives and policies.
• Undertake miscellaneous projects as assigned, contributing to the continuous improvement and innovation of academic technology services.
• MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
• Bachelor's degree in a field related to assigned area (master's degree preferred); three (3) years of related work experience implementing and utilizing instructional technology; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Preferred qualifications
• Has at least three years of comprehensive financial aid experience;
• Possesses thorough knowledge of Return to Title IV (R2T4) regulations, calculations, and compliance requirements;
• Understands the impact of student withdrawals on financial aid eligibility and can effectively communicate R2T4 outcomes and implications to students;
• Has experience reviewing withdrawal activity, performing R2T4 calculations, resolving complex aid issues, and ensuring compliance with federal Title IV regulations;
• Demonstrates the ability to accurately administer and document R2T4 processes in accordance with federal requirements and deadlines;
• Thrives in a collaborative team environment and enjoys problem-solving;
• Demonstrates exceptional customer service, interpersonal, and communication skills;
• Can effectively de-escalate challenging situations both in person and over the phone;
• Adapts quickly to new systems, technology, regulations, and business processes.

Knowledge, Skills, and Abilities

• Knowledge of:
• Academic course technologies;
• Systems analysis and design principles;
• Research methods;
• Applicable operating systems;
• Training techniques;
• Customer service principles;
• Recordkeeping principles; and
• Computers and related software applications.
• Skills in:
• Evaluating hardware and software applications;
• Installing, configuring, and troubleshooting technological systems and/or software;
• Identifying, researching, troubleshooting, and resolving complex technical issues;
• Communicating technical information to a non-technical audience;
• Providing customer service;
• Using a computer and related software applications;
• Maintaining records;
• Training end-users and faculty members; and
• Communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Certification, License, and Special Requirements

• None.
• PHYSICAL DEMANDS
• This work typically requires the following physical activities to be performed. A complete description of the activities below is available upon request from Human Resources.
• (X = Required to perform essential job functions)
• Physical Activities
• Balancing maintain equilibrium to prevent falling while walking, standing, or crouching.
• Pushing use upper extremities to press against objects with force, or thrust forward, downward, outward.
• X
• Climbing ascending, descending ladders, stairs, ramps, requires body agility.
• Reaching extending hands or arms in any direction.
• Crawling moving about on hands, knees, or hands, feet.
• Repetitive Motion substantial movements of wrists, hands, fingers.
• Crouching bending body forward by bending leg, spine.
• Speaking expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Feeling perceiving attributes of objects by touch with skin, fingertips.
• Standing for sustained periods of time.
• Fingering picking, pinching, typing, working with fingers rather than hand.
• Stooping bending body downward, forward at waist, with full motion of lower extremities and back.
• Grasping applying pressure to object with fingers, palm.
• Talking 1 expressing ideas by spoken word.
• Handling picking, holding, or working with whole hand.
• Talking 2 shouting to be heard above ambient noise.
• Hearing 1 perceiving sounds at normal speaking levels, receive information.
• Visual Acuity 1 prepare, analyze data, transcribing, computer terminal, extensive reading.
• Hearing 2 receive detailed information, make discrimination in sound.
• Visual Acuity 2 color, depth perception, field of vision.
• Kneeling bending legs at knee to come to rest at knees.
• Visual Acuity 3 determine accuracy, neatness, observe facilities/structures.
• Lifting raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Visual Acuity 4 operate motor vehicles/heavy equipment.
• Mental Acuity
• ability to make rational decisions through sound logic, deductive reasoning.
• Visual Acuity 5 close acuity for inspection of small defects, machines, use measurement devices, or fabricate parts.
• Pulling use upper extremities to exert force, haul or tug.
• Walking on foot to accomplish tasks, long distances, or site to site.
• TYPE OF WORK
• Work performed is primarily:
• Sedentarywork : Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Light work : Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
• Medium work : Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Heavy work : Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Very heavy work : Exerting in excess of 100 pounds of force occasionally and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects
• WORK ENVIRONMENT
• May be required to work hours other than the regular schedule including nights and weekends.
• This position requires regular and reliable attendance and the employee's physical presence at the workplace.
• May be subjected to fumes, odors, dusts, gases, extreme temperatures, work space restrictions, and intense noise.
• Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
• To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in a job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in a job description.
• St. Petersburg College has the right to revise a classification or job description at any time.
• St. Petersburg College has the right to revise a classification or job description at any time . The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules, and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college shall not tolerate such conduct.
• Should you experience such behavior, please contact JoCynda Hudson, the director of EA/EO/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at [email protected]. Please indicated the position you wish to apply for in your request.
• The College shall not discriminate against a qualified individual with disabilities because of the disability of such an individual in regard to job application procedures, hiring, advancement, or discharge of employees, employee¿s compensation, job training or other terms, conditions, and privileges of employment. Except when undue hardship exists, the College shall endeavor to provide reasonable accommodations to a qualified individual with a disability. If you have questions regarding this policy, please contact the Director of EA/EO by phone at (727)341-3261, by mail at PO Box 13489, St Petersburg Fl 33733-3489, or by email at eeo_director @spcollege.edu.
• Qualifications listed in a position description are used as a guideline for hiring. Other comparable qualifications of a candidate may be considered by the President in lieu of those suggested in a position description. (BOT rule 6hx23-2.02).
• To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in a job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in a job description.
• Equal Access/Equal Opportunity
• The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules, and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact the Title IX Coordinator at 727-341-3261 ; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at [email protected] .