Infrastructure Support Engineer

About This Role

About Pay10 Global

Pay10 Global is a rapidly growing fintech and digital payments company , providing secure and scalable payment solutions across multiple markets. With a strong focus on innovation, security, and compliance , Pay10 enables businesses to process payments seamlessly while adhering to global regulatory standards.

Role Overview

We are looking for a Senior Infrastructure Support Engineer – Network & Security to manage and support our end-to-end IT environment in a fast-paced FinTech setup. This is not a traditional helpdesk role we are seeking a hands-on engineer who can own infrastructure, support critical systems, and ensure a secure IT environment . The ideal candidate will combine strong technical support expertise with infrastructure and cybersecurity experience .

Key Responsibilities

IT Infrastructure & Network Management

• Design, implement, and manage secure LAN/WAN architecture.
• Configure and manage enterprise-grade firewalls (Fortinet / Cisco / Sophos).
• Manage routers, switches, VLANs, and wireless infrastructure.
• Establish and maintain secure network tunnels (IPsec, SSL VPN, Site-to-Site VPN).
• Monitor network performance, uptime, and capacity planning.

Cybersecurity & Risk Management

• Implement enterprise security controls aligned with FinTech best practices.
• Manage endpoint security solutions (e.g., Bitdefender or equivalent).
• Conduct vulnerability assessments, patch management, and risk mitigation.
• Monitor SIEM logs and lead incident response activities.
• Enforce Zero Trust security principles.

Microsoft 365 administration & Cloud Security

• Lead Microsoft 365 administration(E5) implementation and security optimization.
• Configure Azure AD, Conditional Access, MFA, and Identity Protection.
• Manage Microsoft Defender, Intune, DLP, and data governance policies.
• Secure Exchange Online, SharePoint, and Teams environments.
• Oversee user lifecycle and privileged access management.

IT Operations & Governance

• Develop IT policies, SOPs, and security frameworks.
• Manage IT assets, backups, and disaster recovery strategies.
• Ensure compliance with industry standards relevant to FinTech & Regulatory.
• Maintain vendor coordination for hardware, software, and security tools.
• Provide escalation-level (L2/L3) support when required.

Team Leadership & Strategy

• Supervise IT support staff (if applicable).
• Drive IT security awareness across the organization.
• Plan infrastructure scalability and future technology roadmap.
• Report IT risk and performance metrics to management.

Required Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• 4–6 years of experience in IT Infrastructure & Security (preferably in FinTech / Banking / Payments domain).
• Strong hands-on expertise in:
• Firewall & Network Security
• VPN & Secure Network Tunneling
• Microsoft 365 E5 Security Stack
• Azure Active Directory & Identity Management
• Endpoint Protection (Bitdefender or similar)
• Windows Server & Active Directory
• Backup & Disaster Recovery Planning

Preferred Certifications

• Microsoft Certified (Azure / M365 Security)
• CCNA / CCNP
• Fortinet NSE
• CompTIA Security+
• ISO 27001 Lead Implementer (Good to have)