Business Analyst, Product

About This Role

Company Overview

We are a global payments technology company delivering secure, scalable payment solutions to B2B and B2C customers worldwide. Our product suite includes a robust payment gateway, money transfer services, digital wallets, and a broad range of value-added payment solutions. Powered by cutting-edge technology and a strong focus on user experience, we simplify payments and enable businesses and individuals to operate confidently in the digital economy.

Position Overview

We are seeking an experienced Business Analyst as part of our Product Team, to act as the bridge between product and technology teams. This role requires a deep technical understanding of business processes, product management, and excellent analytical skills to align business objectives with technical capabilities.

Key Responsibilities

• Work closely with Product Managers and Product Leads to gather and document product requirements.
• Translate business requirements into detailed functional specifications and user stories.
• Liaise with Tech Lead and development teams to clarify requirements and ensure they are understood.
• Participate in sprint planning, backlog grooming, and daily stand-ups.
• Support the technical team in resolving questions and issues during development. Identify and propose improvements to existing product processes.
• Define acceptance criteria and work with QA teams to validate product features.
• Perform User Acceptance Testing (UAT) and ensure product releases meet business objectives.
• Monitor product performance post-launch and recommend iterations or updates.
• Build dashboards and reports to track product performance and user engagement.

Qualifications & Experience

• Bachelor’s degree in Business, Information Systems, Finance, Engineering, or a related field.
• Minimum 3 years’ experience as a Business Analyst, preferably within payments, fintech, banking, or regulated technology environments.
• Strong understanding of payment systems, transaction flows, and digital financial products.
• Experience working in agile product or delivery teams.
• Proven ability to write clear functional requirements, user stories, and process documentation.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
• Experience working in multi-country or matrixed organisations is highly desirable.