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Information Technology Support Specialist

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)
Abu Dhabi Emirate, UAE
contract
Mid-Senior
Today
InformationSpecialistSupportTechnology
Free

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Job Overview

We are looking for a proactive IT Support professional to assist in monitoring, maintaining, and supporting enterprise IT systems and data center operations.

The role involves ensuring system availability, performing routine checks, and providing Level-1 technical support.

Key Responsibilities

Monitor IT systems, servers, applications, and data center infrastructure

Perform daily system checks, backups, and DR replication verification

Provide L1 support, troubleshoot issues, and resolve incidents

Monitor system performance, capacity, and uptime

Respond to alerts, hardware failures, and system issues

Maintain incident logs and prepare reports

Support end-of-day activities for core banking systems

Requirements

Bachelor’s degree in IT, Computer Science, or related field

Basic knowledge of servers, storage (SAN/NAS), and OS (Windows/Linux)

Understanding of virtualization (VMware/Hyper-V/OpenShift) is a plus

Familiarity with monitoring tools and ITSM processes

Strong troubleshooting and communication skills

Arabic proficiency preferred; good English required

Preferred

UAE experience or knowledge of local regulations

Exposure to banking or financial systems

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