Information Technology Support Specialist
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Key skills for this role
About the Role
Job Title: IT Support – Enterprise Monitoring Location: Abu Dhabi, UAE Job Overview: We are looking for a proactive IT Support professional to assist in monitoring, maintaining, and supporting enterprise IT systems and data center operations.
Key Skills for This Role
Full Job Posting
Job Overview
We are looking for a proactive IT Support professional to assist in monitoring, maintaining, and supporting enterprise IT systems and data center operations.
The role involves ensuring system availability, performing routine checks, and providing Level-1 technical support.
Key Responsibilities
Monitor IT systems, servers, applications, and data center infrastructure
Perform daily system checks, backups, and DR replication verification
Provide L1 support, troubleshoot issues, and resolve incidents
Monitor system performance, capacity, and uptime
Respond to alerts, hardware failures, and system issues
Maintain incident logs and prepare reports
Support end-of-day activities for core banking systems
Requirements
Bachelor’s degree in IT, Computer Science, or related field
Basic knowledge of servers, storage (SAN/NAS), and OS (Windows/Linux)
Understanding of virtualization (VMware/Hyper-V/OpenShift) is a plus
Familiarity with monitoring tools and ITSM processes
Strong troubleshooting and communication skills
Arabic proficiency preferred; good English required
Preferred
UAE experience or knowledge of local regulations
Exposure to banking or financial systems
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