Information Technology Specialist

About the Role

Key Responsibilities

• Handle incidents and service requests from first contact through advanced resolution, including escalation to and coordination with vendors.
• Maintain ticketing discipline, SLAs, knowledge base articles, and root-cause documentation.
• Administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive), licensing, and tenant configuration.
• Manage Azure resources, Entra ID (identities, conditional access, MFA), and Intune endpoint/device management.
• Manage LAN/WLAN, VLANs, routing, switching, DNS/DHCP, and VPN.
• Monitor performance, capacity, and uptime; troubleshoot connectivity issues.
• Administer Windows Server and Linux (Ubuntu) systems, including provisioning, patching, hardening, backups, and disaster recovery.
• Manage Active Directory, file/print services, and virtualization/cloud-hosted workloads.
• Manage CCTV/NVR/VMS systems, camera health, retention policies, and access to footage in line with privacy obligations.
• Administer endpoint protection (e.g., Microsoft Defender for Endpoint), patch compliance, and access controls.
• Support security monitoring, incident response, and adherence to PDPL and company security policies.
• Administer the company's CRM (real estate operations) user management, workflows, integrations, and data integrity.
• Administer the ERP system, including user roles, modules, integrations, and coordination with functional owners (Finance, Operations).
• Configure and maintain firewalls, NSGs/Azure Firewall, and Web Application Firewall (e.g., Azure Application Gateway WAF) rules, whitelisting, and logging.

Technical Competencies

• Strong hands-on experience across Microsoft 365, Azure/Entra ID, Windows & Linux servers, and networking fundamentals.
• Working knowledge of firewalls/WAF, endpoint security, and backup/DR.
• Familiarity with CRM and ERP administration (real estate experience is a plus).
• IT Project Management.

Behavioral Competencies

• Strong communication and interpersonal skills, with the ability to interact effectively with end-users and stakeholders at all levels.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Analytical mindset with strong problem-solving skills and attention to detail.
• Self-motivated and proactive, with a commitment to continuous learning and staying current with emerging technologies.

& Experience

• Bachelor's degree in computer science, IT, or related field.
• Preferably Microsoft Administrator, Networking, or Security Certification.
• 3–5 years in a broad IT administration / systems support role.
• Bilingual Arabic/English; ability to support and document in both.