Information Technology Support Specialist
Skills
About This Role
Company: Red Steel · Riyadh, Saudi Arabia
Role type: Full-time, client-facing
About Red Steel
Red Steel is a Saudi-based IT services provider.
We embed with clients across real estate, infrastructure, manufacturing, and government — and we own their technology end-to-end.
That means tenant administration, network security, ERP operations, internal tools, and the IT behind their physical sites.
Every solution we deliver starts with a business problem and ends with a measurable outcome.
About this role
- You'll be the first line of IT support across Red Steel's client portfolio.
- You're on-site at client offices, you resolve the day-to-day, and you keep things running.
- This is not a call centre role — you're embedded with the client, you know their environment, and you take ownership of issues from start to finish.
- What you do
- Day-to-day support across M365, Teams, Outlook, laptops, printers, and peripherals
- User onboarding and offboarding — accounts, licensing, device setup
- Entra ID / Active Directory: user creation, group management, credential resets
- On-site visits to client offices 1–2 days per week
- Ticket logging and documentation — everything gets written down
- Vendor coordination for warranties, repairs, and hardware procurement
- Supporting senior engineers on network, server, and infrastructure tasks when needed
- What we look for
- 1–3 years in IT support or helpdesk
- Working knowledge of Microsoft 365 — Teams, Outlook, SharePoint, OneDrive
- Basic Entra ID or Active Directory experience
- You communicate clearly with non-technical users and you follow through
- Saudi-based or willing to relocate to Riyadh
- What you get
- Direct client exposure from day one
- Mentorship from senior engineers working across enterprise-grade stacks
- Clear path to the IT Solutions Specialist role
- Full-time, Riyadh-based
- Apply here: https://forms.gle/gw9JMXgiWvVBmXHx7
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