Information Technology Network Administrator

American Express Saudi Arabia, established in 1999, is a leading financial company in the Kingdom, renowned for delivering excellence and innovative payment solutions.

Our mission is to empower individuals and businesses to progress through advanced payment solutions like Credit Cards, Charge Cards, and other services tailored to fit diverse needs.

We lead the Card Business Payment sector, helping customers manage expenses and cash flow effectively.

Join us to be part of a team that provides world-class experiences and business success.

The Network Administrator is responsible for the implementation, management, monitoring, and security of the AESA’s network infrastructure.

This role ensures high availability, performance optimization, and security compliance across all network and security systems, while proactively identifying risks and supporting continuous improvement initiatives.

Implement and enforce IT policies, procedures and compliance standards across all Network Operations, including firewalls, intrusion prevention systems (IPS), VPNs, proxies, DNS security, and other Network Operations, to meet regulatory and AESA requirements.

Ensure compliance with regulatory requirements (SAMA ITGF) and industry standards (PCI DSS) related to IT Network Operations, disaster recovery and business continuity across all IT network & security operations.

Assist in the configuration and maintenance of network hardware (routers, switches, wireless access points, load balancers, etc.).

Investigate and resolve recurring network issues, identifying root causes and implementing long-term fixes.

Collaborate with other IT teams to ensure seamless integration of network systems and support business operations.

Assist in network capacity planning and optimization to meet current and future network demands.

Participate in network projects, upgrades, and migrations, ensuring smooth implementation and minimal disruption to services.

Participate in evaluating and onboarding new network tools or solutions, including vendor coordination and testing.

Evaluate and recommend network solutions and services, aligning with business and technical needs.

Assist, maintain IT disaster recovery plan and execution to ensure rapid recovery and minimal downtime during critical events or failures.

Bachelor’s degree in Computer Science, IT or a related field.

Certifications such as CCNA/CCNP, or equivalent is highly preferred.

4–6 years of experience in network administration or operations, preferably in the banking or financial sector.

Hands-on experience with Cisco, Palo Alto, Fortinet, or similar enterprise-grade network equipment.

Good understanding of networking concepts (TCP/IP, DNS, DHCP, routing, switching).

Basic configuration and troubleshooting skills for network devices (Cisco, Palo Alto, etc.).

Familiarity with network monitoring and ticketing tools (e.g., Open Text, SolarWinds, PRTG, Zabbix, ServiceNow)

Familiarity with network monitoring tools (e.g., SolarWinds, Nagios).

Knowledge of Network Operations principles and protocols.

Skilled in monitoring systems performance, incident management, change control and ensuring operational continuity 24/7.

Comprehensive understanding of banking regulations and compliance requirements and the ability to interpret and apply them to Network Operations.

Excellent written and verbal communication skills, with the ability to influence executive leadership and cross-functional stakeholders.

Ability to think through hypothetical situations and concepts and to identify risks and weaknesses in various Network Operations processes.