Information Technology Manager

Dear Tech Network in Dubai,

Salary 25 to 28 AED per month.

Employment Type

The Opportunity

Senior It Manager

Microsoft 365 Administration & Support

• Manage and maintain the Microsoft 365 environment, including Exchange Online, SharePoint, OneDrive, Teams, and Teams Telephony
• Administer Azure Active Directory, including user provisioning, access controls, and security policies
• Monitor and manage security tools such as Defender and Intune
• Provide technical support, troubleshooting, and user guidance for Microsoft 365 applications

Network & Infrastructure Management

• Maintain on-premises Active Directory, including Group Policies and authentication services
• Manage file servers, backups, permissions, and storage optimization
• Ensure network stability, performance, and security across LAN, Wi-Fi, and VPN environments
• Coordinate with third-party vendors and service providers to support infrastructure reliability

It Support & Service Delivery

• Act as the escalation point for complex technical issues (Level 2/3 support)
• Oversee IT service desk operations and improve service delivery processes
• Maintain clear documentation of systems, procedures, and troubleshooting guides
• Conduct routine system maintenance, patching, and upgrades

Security & Compliance

• Implement and maintain IT security best practices, including MFA, conditional access, and data protection controls
• Monitor and respond to system and security alerts
• Support compliance with internal policies and industry standards

It Leadership & Projects

• Contribute to IT planning and continuous improvement initiatives
• Lead small to medium technology projects, including system migrations and upgrades
• Mentor and support junior IT team members
• Manage IT procurement and vendor relationships to ensure cost-effective solutions

Telephony Systems

• Manage and maintain business telephony infrastructure
• Troubleshoot communication system issues and coordinate upgrades when required

Core Competencies

• Proven leadership and technical expertise in IT operations
• Strong project management and organizational skills
• Excellent communication and stakeholder engagement abilities
• Professional, proactive, and solution-oriented mindset
• Ability to manage vendors and technology partners effectively

Technical Skills & Experience

• Windows Server and Active Directory (on-premises and cloud)
• Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive, Intune)
• Virtualization technologies (VMware or Hyper-V)
• Networking concepts including LAN/WAN, VLANs, firewalls, DNS, and VPNs
• IT security tools and best practices
• Advanced troubleshooting across hardware, software, and network environments
• Understanding of IT governance, risk, and compliance principles

Essential

• Minimum 3 years’ experience in an IT management or senior infrastructure/support role
• Bachelor’s degree in Information Technology, Computer Science, or related discipline
• Hands-on experience managing Microsoft 365 environments
• Experience supporting Windows servers and enterprise IT systems

Desirable

• Professional IT certifications
• Experience with system migrations (e.g., file server to SharePoint or tenant-to-tenant transitions)
• Strong networking and firewall configuration knowledge
• Why Apply?
• Join a stable and growing international organization
• Work in a senior, hands-on leadership role
• Opportunity to influence technology strategy and improvements
• Collaborative and professional working environment

Application Process