Information Technology Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We are seeking a highly skilled and driven professional to lead the support, configuration, and continuous enhancement of our DXC Assure Health Insurance platform.
Key Skills for This Role
Full Job Posting
Overview
- We are seeking a highly skilled and driven professional to lead the support, configuration, and continuous enhancement of our DXC Assure Health Insurance platform.
- In this pivotal role, you will not only act as the technical authority for complex incidents and drive system stability and performance, but also lead and mentor a team of support engineers, fostering a culture of excellence and continuous improvement.
- You will play a key role in shaping the future of our health insurance operations through smart configuration, data integration, and automation, while collaborating with cross-functional teams and influencing critical business outcomes.
- If you thrive in a fast-paced environment, enjoy leading people and solving complex challenges, and are passionate about delivering impactful solutions, we would love to hear from you.
- ***Major Responsibilities:***
- Act as the primary escalation point for all DXC Assure V4 and Assure Health platform incidents and service requests
- Lead end-to-end product configuration and setup activities on the Assure Health platform, including benefit plan setup, product rules, tariff structures, member eligibility configurations, etc
- Design, implement, and govern configuration management processes to ensure all platform setups are version-controlled, tested, and documented
- Assist business units to optimize and streamline operations using capabilities of the platform
- Lead root cause analysis (RCA) for P1/P2 incidents and implement permanent corrective actions
- Oversee Microsoft SQL Server database administration tasks including query optimisation, stored procedure review, index management, and performance tuning in support of platform operations
- Architect and govern ETL processes for data migration, member onboarding, claims feeds, and third-party integrations; review and approve ETL job designs produced by the team
- Collaborate with DXC vendor teams on release management, platform upgrades, hotfix deployments, and configuration migrations across environments
- Provide technical guidance and mentoring to mid-level and junior support engineers on SQL, ETL, and Assure Health configuration best practices
- Develop and maintain runbooks, SOPs, configuration guides, and technical knowledge base documentation
- Coordinate with internal business stakeholders (Health Operations, Finance, Underwriting, Claims) on system changes and new product launches
- Participate in change reviews, and user requirement analysis for platform-impacting configuration and infrastructure changes
- Ensure compliance with information security policies, data governance standards, and regulatory requirements applicable to health insurance data
***Qualifications & Skills Required:***
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in enterprise application support and configuration, with at least 2 years on DXC Assure V4 / Assure Health or an equivalent health insurance platform
- Strong knowledge of health insurance domain processes including policy administration, benefits management, member enrolment, claims processing, and provider networks
- Advanced proficiency in Microsoft SQL Server — complex query writing, stored procedures, views, performance tuning, SQL Server Agent job management, and SSMS
- Hands-on experience with SSIS ETL tool for data migration, transformation, and integration pipeline development and monitoring
- Experience with ITSM platforms and ITIL incident, problem, and change management processes
- Familiarity with Azure or AWS cloud infrastructure, REST APIs, SFTP-based file exchanges, and middleware integration patterns
- Microsoft Azure certifications will be an added advantage
- ITIL v4 certification will be an added advantage
- Excellent written and verbal communication skills; ability to engage C-level stakeholders and translate technical detail into business impact
- Strategic thinker with strong analytical and problem-solving ability
- Composed under pressure; effective incident commander during high-severity platform outages
- Collaborative leadership style; able to influence without direct authority across technical and business teams
- Self-motivated with a continuous improvement and automation mindset
- Detail-oriented with a commitment to rigorous documentation and knowledge sharing
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Confidential
Estimator – Road Construction & Infrastructure
Dubai, UAE
We’re Hiring: Estimator – Road Construction & Infrastructure We are currently looking for an experienced Estimator with strong background in road contracting works . Requirements: • Bachelor’s Degree in Civil Engineering
Head of Digital Platforms, AI & Innovation
Abu Dhabi Emirate, UAE
The Head of Digital Transformation, Productization & Commercial Alignment, is responsible for transforming the organization’s existing platforms, solutions, services, and capabilities into clear, modular, commercially vi
Executive Secretary
Doha, QAT
We are currently seeking a highly organized and proactive Executive Secretary to join our team as part of our continued organizational growth and operational development. The role is responsible for providing comprehensi
Legal Advisor
Dubai, UAE
AA growing F&B restaurant group in Dubai is looking for a sharp and proactive Legal Advisor to join our team. The Role You'll be our go-to legal expert — advising across operations, contracts, labor law, compliance, and
Project Manager / Strategy & Management Consulting (Oil & Gas)
Dubai, UAE
Location: Dubai, UAE | Type: Contract (3–4 Months, Full-Time) About the Role We are seeking an experienced Project Manager with a management consulting and strategy background to join a short-term, high-impact engagement
Project Manager / Social Media & Client Engagement
Dubai, UAE
About the Role We are looking for a dynamic Project Manager to oversee social media and creative projects on behalf of our clients. You will be the primary point of contact for clients, keeping campaigns on track and ens
Group Travel Coordinator
Dubai, UAE
Role Purpose The Group Travel Coordinator is responsible for managing and coordinating all travel-related activities across the Group, ensuring efficient, cost-effective, and seamless travel arrangements for employees, e
Physiotherapist - Dubai Marina (Part time)
Dubai, UAE
We are currently looking for a part-time DHA Licensed Physiotherapist based in Dubai Marina! Services to be provided by you shall include, but are not necessarily limited to, the following: To be professionally and lega
Estimator – Road Construction & Infrastructure
Dubai, UAE
Head of Digital Platforms, AI & Innovation
Abu Dhabi Emirate, UAE
Executive Secretary
Doha, QAT
Legal Advisor
Dubai, UAE
Project Manager / Strategy & Management Consulting (Oil & Gas)
Dubai, UAE
Project Manager / Social Media & Client Engagement
Dubai, UAE
Group Travel Coordinator
Dubai, UAE
Physiotherapist - Dubai Marina (Part time)
Dubai, UAE